Client Relations Specialist

Join to apply for the Client Relations Specialist role at FIFCO USA . The Contract Manufacturing Client Relations Specialist develops, maintains, and reports on business relationships while acting as a liaison and point of contact between Contract Manufacturing and the departments within the FUSA operating groups. This role onboards new customers and/or new products while ensuring appropriate execution, project management, and communication amongst cross‑functional teams and oversees and supports day‑to‑day forecasting, scheduling, and ordering actions/communication. Location Rochester, NY Base pay range $80,000.00/yr - $90,000.00/yr Seniority level Associate Employment type Full-time Job function Manufacturing, Customer Service, and Other Industries Food and Beverage Manufacturing, Beverage Manufacturing, and Manufacturing Essential Functions and Responsibilities Work with production, scheduling, packaging, purchasing and brewing to integrate contract production within operational plans. Assist in contract negotiations, contract pricing, annual volume planning, and preparation of documentation. Support financial and volume reconciliations and develop performance improvement strategies based on findings. Own the process of partnership scorecards and business reviews. Oversee and support the set up and approval of the new packaging graphics for contract customers' new SKUs, ensuring no interruptions to the operational plans. Design and implement tools and techniques for streamlined project management. Work with the Operations and Finance group to charge back our customers as needed for costs they are liable for (plate charges, obsolete inventory, etc.). Problem‑solve production, packaging or scheduling issues with both the operations group and contract partner to address and resolve day‑to‑day problems. Coordinate shipment of product samples and other packaging materials to current and new customers. Work with our operations and QA/QC teams to respond to and resolve customer complaints. Organize/host partnership visits, including meeting agendas and documentation. Attend trade shows and conferences to expand industry knowledge and build relationships. Track and effectively present on key functional metrics. Ensure effective 360‑degree communication and cross‑functional support for day‑to‑day issue management. Ensure all activities are compliant with department and company policies. Experience, Education, and Certifications Bachelor’s degree or equivalent experience; degree in Business, Supply Chain, Marketing or Project Management preferred. 5+ years manufacturing or supply chain experience. Benefits Generous benefits with options to fit your life (first‑time enrollee, dependent). Blue 4U discount. Retirement options with employer contribution. 10 paid holidays per year. Flexible schedule. Generous paid time off. Technology reimbursement options. Culture of pride and community involvement. and of course, a competitive pay package. Additional Info In the spirit of pay transparency, the base salary range for this position is $69,600 - $104,400 per year, not including benefits or potential bonuses. Hiring at the maximum of the range would not be typical in order to enable future & continued salary growth. Drug Testing Statement: After a conditional offer of employment, a covered employer may require a job applicant to submit a drug test. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetics, national origin, disability or status as a protected veteran. The Company participates in E-Verify. Please see the federal government notice on E-Verify here. Inferred Benefits Medical insurance Vision insurance 401(k) #J-18808-Ljbffr