Assistant General Manager

Assistant General Manager | JOB DESCRIPTION

LodgeWorks is actively hiring for an Assistant General Manager

Who we are


LodgeWorks is a privately held hotel development and management company. While our name isn't on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels - including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, and Hampton Inn.


We're thrilled to be considered industry innovators with a rich 40+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it's because we're grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it's because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.


Job overview


The Assistant General Manager (AGM) is involved in all facets of property management, including sales and revenue, operations, budget and personnel. The AGM is responsible for leading, supervising and managing the Front Desk, Night Audit, Accounting, Concierge and Reservations. They are responsible for providing and ensuring attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. They are also responsible for reservation and inquiry calls, accounts payable and accounts receivable. Additional duties include working with Food and Beverage, Housekeeping and Engineering when applicable. The AGM tends to all facets of the hotel in the absence of the General Manager (GM).


Your day-to-day

• Interview, select, train, schedule, coach and support associates, ensuring that they perform in accordance with established brand and hotel standards and consistent with LodgeWorks' core values.
• Oversee hotel departments to ensure that the optimal level of service and hospitality are provided to guests.
• Oversee the property accounting functions, including but not limited to accounts payable and receivable, house bank audits, petty cash and tax.
• Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of asset and service throughout the property.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Maintain regular attendance in compliance with LodgeWorks standards as required by scheduling, which varies according to the needs of the hotel.
• Acts in the capacity of GM in their absence.
• Maintain current licenses and permits as prescribed by local, state and federal agencies.
• Check all guests in and out in a confident, professional and personalized manner.
• Ensure compliance of brand standard operating procedures and policies.
• Maintain and update personnel and payroll records in compliance with LodgeWorks policies and procedures.
• Prepare and submit all reports to the GM and corporate management as requested and according to scheduled due dates.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Be familiar with all LodgeWorks and brand policies and hotel rules, as well as hotel terminology.
• Ensure guest privacy and security by correctly following LodgeWorks procedures.
• Ensure that all staff report to work as scheduled; document any late or absent employees.
• Remain calm and alert, especially during emergency situations and heavy hotel activity, serving as a role model for the team and other associates.
• Conduct monthly one-on-one meetings, as well as departmental meetings.
• Provide a safe working environment in compliance with OSHA and MSDS.
• Assist and approve department manager scheduling based on forecasted occupancy.
• Communicate accurately and effectively in oral and written form with guests and associates.
• Proactively address guest concerns by ensuring appropriate, accessible and convenient amenities and service offerings.
• Support assigned departments to achieve financial and business plan goals and expectations in accordance with the established operating budget, monitoring progress monthly and implementing controls for expense management.
• Know, maintain and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.
• Identify operational performance, productivity and efficiency gaps and develop measures to correct those deficiencies.
• Assist in any other task or duties as requested by management.

Who you are

• A team player with a heart for hospitality.
• Entrepreneurial at heart and innovative in mind.
• A long-term thinker.
• Customer-focused, with guests, clients and employees at the forefront of your thinking.
• Nimble and able to adapt to change quickly.
• Committed to sharing and togetherness and value the family mindset of our organization.
• Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
• An excellent communicator.
• Naturally curious and value listening to solve problems.
• Comfortable following directions, guidelines and work objectives.
• Capable of exerting up to 40 pounds of force occasionally.
• Capable of standing for an entire shift or for an extended amount of time.
• Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
• A plus: Practiced, with five years' related experience in hospitality or a service industry.
• A must: Eager to be part of a great work culture and team.

Benefits


We are proud to offer competitive wages and the following benefits for full-time employees:

• PTO
• Hotel and restaurant discounts available at select LodgeWorks properties
• Health, vision and dental benefits
• 401(k) plans with matching contributions
• Paid holidays
• Short-term and long-term disability (company sponsored)
• Referral bonuses
• Flexible spending accounts

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.