Hourly Pooled - Residence Life Desk Assistant

Desk Assistant - Residence Life

Desk Assistants (DAs) strive to promote an inclusive living and learning environment for students living on-campus at the University of Wyoming. DAs are responsible for staffing front desks & the centralized mailroom, assisting with administrative tasks, helping residents with keys/access, sorting mail, providing exceptional customer service, and other duties as assigned.

Essential duties and responsibilities include:

• Staff the main customer service desks in the Residence Halls and Washakie Center.
• Answer questions from residents, provide guidance/directions, and assist with safety/security of community.
• Staff the centralized mail room and assist with mail/package delivery, sorting, and organizing into lockers and resident mailboxes.
• Assist with various administrative, facility, and operational tasks within the building.
• Promote an inclusive and welcoming environment for all students.
• Role model positive personal, academic, and job-related behaviors.
• Demonstrate a positive attitude, enthusiasm, and pride for the DA position.
• Review, understand, and uphold all items outlined in the Apartment & Residence Hall Policies & Procedures, the Student Code of Conduct, and the Desk Assistant Agreement.

Competencies:

• Adaptability
• Ability to Learn
• Integrity
• Service Orientation
• Work Standards
• Technical/Professional Knowledge

Minimum qualifications:

• Maintain a minimum semester GPA of 2.5 and a cumulative GPA of 2.5 throughout employment as a Desk Assistant.
• Be enrolled as a full-time student (12 hours undergraduate; 9 hours graduate).
• Complete and be expected to pass a criminal background check.
• Have a positive financial, academic, and student conduct status with Housing, Dining, and Residence Life and the University of Wyoming.
• Be available to work at least one overnight shift at a 24-hour desk. Overnight hourly wage is $14.
• Be available for training sessions, desk scheduling, and monthly staff meetings.
• Be available to meet with applicable supervisor for monthly 30-minute 1:1 meeting.
• Be a strong team player willing to cover/trade shifts as needed and support the overall mission of the residential community.

Desired qualifications:

Previous desk assistant experience.

Required application materials:

1. Cover letter
2. Resume or C.V.

Work location:

On-campus: This position provides vital support to campus customers, and the successful candidate must be available to work and perform essential job functions on campus, understanding our location is at 7,220 feet above sea level.

Hiring statement/EEO:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at View phone number on click.appcast.io or email View email address on click.appcast.io.

About Laramie:

The University of Wyoming is located in Laramie, a charming town of 30,000 residents nestled in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its only 4-year university, helping to make it a leader in academics, research, and outreach with state-of-the-art facilities and strong community ties. We invite you to learn more about Laramie by visiting the About Laramie website.

Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado's Front Range and the metropolitan Denver area. Laramie's beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit