Patient Access Navigator

About This Role: Customer Engagement & Service Excellence: Provides exceptional in‑person and phone‑based customer service by warmly welcoming patients, answering non‑clinical questions, and building positive, supportive relationships. Patient Navigation & Registration: Assists patients with registration, check‑in, MyChart enrollment, and digital tools while ensuring accurate data entry and a smooth intake experience. Healthcare Navigation & Support: Guides patients in navigating healthcare services, clinic resources, and basic insurance processes, including PCP changes and benefit questions. Front Desk & Lobby Operations: Maintains an organized, professional, and welcoming front desk and lobby environment while upholding Patient Access service standards. Clinical Communication & Coordination: Collaborates closely with clinical staff to support patient flow, address urgent needs, and ensure seamless care coordination within a non‑clinical scope. Patient Experience & Service Culture: Models AIDET communication standards, demonstrates professionalism, and delivers a people‑first experience aligned with Evara Health’s purpose‑driven service culture. Why You’ll Love Working Here: Impact: Every day, you’ll make a significant impact on our patients’ lives, leading efforts that go beyond healthcare to ensure community wellbeing. Growth: We support your professional development through continuous learning and opportunities to grow within Evara Health. Recognition: As part of our team, your hard work will be recognized and rewarded, contributing to your professional fulfillment and job satisfaction. Education and Experience High School Diploma or equivalent Minimum 1 year health care, customer service or hospitality experience with a strong focus on service recovery and patient satisfaction Culture and Benefits: Generous Time Off: 15 days of paid time off with an option to cash out unused days Holidays: 10 paid holidays and an additional day off for your birthday. Wellness Perks: Enjoy a free gym membership to support your health and fitness goals. Retirement Planning: 403(b) with 2% employer contribution up to 4% match Continuing Education: Tuition reimbursement eligibility which includes $1,500 per year. Comprehensive Insurance Plans: Medical, Dental, Vision, Life, Short & Long‑Term Disability + extra coverage options. Employee Assistance Program (EAP): Confidential counseling, legal & financial advice through EAP This position requires a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. For more information about the background screening process, visit #J-18808-Ljbffr Evara Health