Shipping Supervisor

West Springfield, Town of, MA 01089, USA Quality Full-Time Requisition #: SHIPP005496 Description Essential Functions Statement(s) Supervise daily shipping and receiving operations. Ensure all customer shipments meet contractual, specification, and purchase order requirements. Certificates of Conformance (C of C) Packing slips Material certifications Export documentation (when applicable) Customer-specific documentation packages Ensure product traceability is maintained throughout the shipping process. Coordinate shipment priorities with Production, Planning, Quality, and Customer Service. Schedule domestic and international shipments using approved carriers. Ensure proper packaging methods are used to prevent handling or corrosion damage. Verify parts are properly identified, labeled, and packaged per customer requirements. Monitor shipping schedules to meet customer delivery commitments. Investigate and resolve shipping discrepancies or customer complaints. Maintain inventory of shipping supplies and packaging materials. Train and develop shipping personnel on procedures, safety, and quality requirements. Maintain a clean, organized, and safe shipping area using 5S principles. Support continuous improvement initiatives focused on delivery performance and process efficiency Participate in internal, customer, and Nadcap audits. Ensure compliance with all company safety policies and hazardous material shipping regulations. Leadership Responsibilities Supervise and schedule shipping personnel. Conduct employee training and performance evaluations. Monitor productivity and workflow. Promote teamwork and accountability. Drive continuous improvement activities within the department. POSITION QUALIFICATIONS Education & Experience 5+ years of shipping/logistics experience in a manufacturing environment. 2+ years of supervisory experience preferred. Aerospace manufacturing or metal finishing experience is strongly preferred. Knowledge, Skills & Abilities Knowledge of aerospace documentation requirements. Understanding of AS9100 and Nadcap requirements. Familiarity with plating and metal finishing operations. Experience with ERP/MRP systems. Strong organizational and communication skills. Ability to prioritize multiple projects in a fast-paced environment. Proficiency in Microsoft Office (Excel, Outlook, Word). Knowledge of domestic and international shipping procedures. Experience with UPS, FedEx, DHL, and freight carriers. Key Performance Indicators (KPIs) Shipping accuracy Documentation accuracyInventory accuracy Safety performance PHYSICAL DEMANDS Activity is not applicable to this position. N (Not Applicable) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day) O (Occasionally) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) F (Frequently) Position requires this activity more than 66% of the time (5.5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day) Stand O Walk O Sit C Manually Manipulate O F Reach Above Shoulder O Climb N N Squat or Kneel N O Grasp O Speak C Physical Demands Lift/Carry 10 lbs or less (O) 11-20 lbs (O) 21-50 lbs (N) 51-100 lbs (N) Over 100 lbs (N) Push/Pull 12 lbs or less (O) 13-25 lbs (O) 26-40 lbs (N) 41-100 lbs (N) Other Physical Requirements Vision (Near, Distance) Sense of Sound - Able to hear average conversations Sense of Touch Company Benefits Medical, Dental, Vision, Long term Disability, Employee Assistance Program, 401(K)-3% Match, Holiday Pay COMPENSATION RANGE: $30.00 to $32.00 Per hour Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr