Wholesale Operations Specialist

• Manage and support customization, corporate, and wholesale programs for existing and prospective accounts, including presenting program benefits, evaluating account needs, and supporting the development and closing of new business
• Manage National accounts and, as needed, Customization sales samples each season, including forecasting, allocation, distribution
• Lead seasonal photo uploads to national platforms, ensuring accuracy, brand consistency, and timely execution
• Manage day-to-day communication with national accounts, third party platforms and external parties providing strategic guidance and resolving issues independently
• Track orders to ensure on-time delivery, proactively identifying risks and determining corrective actions
• Manage backorders and short ships, making judgment calls on fulfillment solutions and communicating directly with buyers
• Oversee daily EDI tasks, including managing PO changes, resolving EDI errors, and reviewing inbound and outbound documentation
• Maintain the sales order book for national accounts by releasing orders within the correct ship window and coordinating routing with operations
• Ensure all order-related decisions support account requirements, operational efficiency, and company objectives
• Maintain brand standards by performing monthly audits of national account websites, identifying discrepancies, and coordinating corrective actions
• Consolidate and analyze weekly sales rep reports into strategic summaries for internal teams, highlighting trends, risks, and opportunities

Minimum Qualifications

• Bachelor’s degree preferred
• 2-3 years of experience in wholesale, national account support, B2B sales, or related field
• Experience with EDI systems, wholesale operations, or account management preferred

Required Competencies

• Demonstrated ability to make independent decisions, negotiate pricing, and support sales growth
• Strong communication, organizational, and analytical skills
• High level of professionalism, autonomy, and judgment
• Ability to multi-task and work in tight time frames