Field Access Manager - Central Indiana - Indianapolis IN, South Bend IN, Lafayette IN at Merck [...]

Field Access Manager (FAM) The Field Access Manager (FAM) is the subject‑matter expert on access related issues for healthcare professionals (HCPs) and healthcare organizations (HCOs). The FAM works cross‑functionally with patient support, market access, and field sales to support timely patient access to therapy. Responsibilities include but are not limited to: Provide information and education to HCP accounts on patient access, including benefit verification, prior authorization process, appeals process, and patient support programs in both live and virtual formats. Analyze access trends. Partner cross‑functionally to identify and address barriers to patient access and supporting patient satisfaction. Build collaborative, trusted relationships with internal stakeholders to support seamless patient access to therapy. Monitor payer trends and address access barriers. Provide access information to HCP offices. Provide access education to field teams upon approved direction. Escalate and coordinate access issues with third parties including hub vendor. Provide education and support on Specialty Pharmacy issues. Provide information to HCP offices on product coverage under benefit design (Commercial, Medicare, Medicaid). Answer questions about coverage, including payer‑specific access questions. Maintain deep knowledge of regional and national market dynamics and payer coverage policies. Act as a subject‑matter expert on access and affordability challenges across various payer types, including Medicare, Medicaid, and commercial plans. Educate and update HCPs on key private and public payer coverage changes that impact access for patients. Support patient access by providing subject‑matter expertise on payer coverage issues in compliance with policies, processes and standard operating procedures. Educate HCP offices on the product hub program including patient support offerings, financial assistance and hub educational resources. Demonstrate knowledge of and communicate information about access resources and payer processes/policies. Attend National and Regional Meetings. Minimum Requirements: Bachelor's Degree; 7+ years' experience in patient support, healthcare sales or operations, project management, or reimbursement support. Strong knowledge of health insurance structures (Medicare Part B, Medicaid, commercial) and related access processes, including benefit verification, prior authorization, and appeal processes. Expertise in pharmaceutical compliance and HIPAA regulations regarding patient confidentiality. Excellent interpersonal and communication skills; demonstrated ability to engage and influence diverse stakeholders across teams and disciplines. Competent understanding of hub and patient support activities. Proven ability to manage multiple priorities in a hybrid environment with 20‑25% travel; must reside in the assigned territory/metro area. Team player able to collaborate with sales representatives, sales leadership, and internal colleagues to reach common goals. At least 21 years old with a valid driver’s license and a clean driving record. Preferred Requirements: Pharmaceutical industry experience. Deep understanding of HCP office workflows, prescription flow, and clinic operations; pulmonology experience preferred. Benefits & Compensation: Salary range: $114,700.00 – $180,500.00. Eligible for annual bonus and long‑term incentive, if applicable. Comprehensive benefits package including medical, dental, vision, retirement 401(k), paid holidays, vacation and compassionate and sick days. EEO Statement: Merck is an Equal Employment Opportunity Employer. We provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit EEOC Know Your Rights EEOC GINA Supplement. Hybrid Work Model: Effective September 5 2023, employees in office‑based positions in the U.S. will work a hybrid schedule of three on‑site days per week, Monday‑Thursday, with Friday remote, unless business critical tasks require an on‑site presence. This model does not apply to field‑based positions; daily in‑person attendance is required for those roles. Job Posting End Date: 01/17/2026 – Applications must be received before the day before this date. #J-18808-Ljbffr Merck