Housekeeping Supervisor

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

82 White Owl LaneCashiers, NC 28717

The primary goal of this position is to provide leadership on a daily basis and to lead the team some nights after Managers have departed. Maintain a positive attitude around all team members, setting the mood for that shift. To inspect make-ups, turn-downs, and cleaned rooms to make sure that the standards have been met.


This Housekeeping Supervisor position is for our PM shift, 5:00 pm - 11:00 pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Run the day-to-day reports for the team and be able to clarify reports, as needed
• Hold lineups with your team covering the # of guest rooms currently occupied, # of arrival rooms, and departure rooms, # of turnovers, make-ups, and check in's / turnovers
• Coordinate in-room guest requests
• Review groups currently in house and their agenda to ensure all needs are met
• Inspecting common areas on a daily basis
• Oversee completion of all room make-ups, turnovers, and turndowns perform final inspections after rooms have been cleaned
• Load stocker cart with daily supplies such as sheets, towels, toilet paper, amenities, glasses, coffee cups, hangers
• Assist in cleaning check out, stay-over, or turndown rooms as necessary to assist the team
• Assist with quarterly inventories as necessary
• Write and disseminate all Mid-Year and End of Year reviews to all team members
• Working all holidays and weekends as scheduled

Must comply with all company policies and procedures.

To perform the essential functions of this position regular and consistent attendance is required.

Must be able to work well with other Team Members, Managers, and interact with our guests.

SUPERVISORY RESPONSIBILITIES

• Follow up on team member status of rooms/ assignments
• Guide housekeepers to maintain 5-star standards for all rooms
• Be a positive motivator to the team
• Coach and counsel team members as necessary, including written documentation if applicable
• Complete 45-day reviews for all new hires as well as mid, and end-of-year reviews, as needed
• Ensure Housekeepers understand their room assignments, and rooms are completed promptly
• Ensure efficiency by coordinating housekeeper's schedules based on needs
• Work closely with the front desk on arrivals and changes
• Basic understanding of labor numbers
• Must be available to work both AM and PM shifts

EDUCATION and/or EXPERIENCE

• Hospitality experience or equivalent preferred
• High School diploma or equivalent

COMPUTER SKILLS

• Basic computer knowledge
• Must have a working understanding of Microsoft Outlook, Word and Excel

LANGUAGE SKILLS

• Must be able to communicate effectively with guests, managers, and team members

MATHEMATICAL SKILLS

• Basic knowledge and understanding of math

REASONING ABILITY

• Must be able to understand scheduling, purchasing, inventory, and stock
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• Must be able to stand for long periods
• Must be able to lift up to 50 lbs.
• Must be able to work outdoors in all weather conditions
• Must be able to safely operate a company vehicle or golf cart

WORK ENVIRONMENT

• General Office
• Working in guest rooms and common areas of the property
• May occasionally be asked to go outside in all weather conditions