Spa Desk Attendant

Job Description

Job Description

Kith Ivy | New York, NY (Onsite) | Full-Time
Department: Spa & Wellness
About Kith Ivy

Kith Ivy is a new luxury members club concept that blends hospitality, wellness, sport, and lifestyle in
the heart of New York City. Founded by Ronnie Fieg, Kith Ivy offers a full-service club experience
alongside a premium apparel and accessories brand.
The club features best-in-class partnerships including dining by Cafe Mogador, the first-ever East
Coast tonic bar from Erewhon, and a luxury spa developed in collaboration with Giorgio Armani.
Additional amenities include a state-of-the-art fitness center and rooftop padel courts created with
Wilson Sporting Goods, delivering a truly elevated and immersive member experience.

About the Role
We are seeking a composed, knowledgeable, and hospitality-driven Spa Desk Attendant to serve as
the primary point of contact for the Kith Ivy spa experience. This role is responsible for managing the
day-to-day flow of the spa reception, ensuring every member arrives feeling welcomed and leaves
having received a seamless and luxurious experience.

What You Will Do:

Spa Reception & Member Experience
• Welcome all spa members and guests with warmth, professionalism, and a personalized
approach
• Manage spa appointment scheduling, modification, and cancellation with accuracy using
spa management software
• Provide knowledgeable recommendations on spa treatments, services, packages, and
wellness programming
• Ensure smooth member flow through the spa, coordinating with therapists, estheticians,
and locker room staff
• Prepare and maintain the reception area, relaxation lounge, and waiting spaces to the
highest luxury standard
Revenue & Retail
• Drive treatment bookings, upselling of upgrades, packages, and retail products
• Process payments accurately and maintain accurate transaction records
• Manage retail display and inventory at the spa desk in collaboration with the Retail
Supervisor
• Meet individual booking and retail revenue targets as established by Spa leadership
Operations & Communication
• Maintain therapist schedules and communicate booking updates and changes promptly
• Coordinate with the broader Front Office team for member arrivals and
cross-departmental service requests
• Monitor spa supply levels and communicate replenishment needs to the Spa Supervisor
• Ensure all guest records, preferences, and contraindication forms are accurately
maintained

Who You Are:
Requirements
• 1 to 3 years of spa reception, front desk, or luxury hospitality experience required
• Working knowledge of spa services, treatments, and wellness terminology
• Experience with spa management software such as Mindbody, Book4Time, or similar
• Calm, composed demeanor with the ability to manage high-volume booking periods
• Strong verbal communication and interpersonal skills
• Genuine enthusiasm for wellness and luxury service
• Flexibility to work mornings, evenings, weekends, and holidays

Compensation- $20 per hour.
Comprehensive benefits package including health insurance and additional perks.
Why Join Us
This is an opportunity to be part of something truly singular in New York City. At Kith Ivy, you will
work alongside a team that is passionate about delivering an unmatched member experience, where
craft, attention to detail, and genuine hospitality define every interaction. We invest in our people and
create an environment where excellence is the standard and growth is the expectation