Collections Coordinator

Collections Coordinator

The Collections Coordinator is responsible for supporting the company's accounts receivable, billing communication, client service, collections follow-up, and related reporting processes. This position serves as the primary point of contact for client billing and accounts receivable inquiries and helps ensure clients receive accurate, timely, and professional communication regarding invoices, statements, balances, payment status, and service-related account matters. Essential Functions:

• Serve as the primary point of contact for client billing, accounts receivable, invoice, statement, payment, and collections-related inquiries.
• Communicate professionally with clients regarding outstanding balances, payment status, invoice questions, billing discrepancies, account concerns, and service-related billing matters.
• Monitor accounts receivable aging, identify accounts requiring follow-up or escalation, and conduct routine collections calls and written follow-up in a consistent, documented, and service-oriented manner.
• Distribute monthly invoices and statements to clients accurately and timely.
• Prepare, coordinate, and distribute stop-service letters and related client notices as directed by department leadership.
• Track client responses, payment commitments, disputes, account notes, and follow-up actions in appropriate systems or records.
• Research billing discrepancies by reviewing account information, invoices, payment history, service records, and internal documentation.
• Coordinate with internal departments to resolve billing questions, payment application issues, invoice concerns, and service-related account matters.
• Prepare, update, and distribute accounts receivable, collections, billing, invoice, statement, and stop-service reports as needed.
• Identify trends in client billing questions, payment delays, invoice issues, or recurring account concerns; escalate high-risk accounts or unresolved issues to the appropriate leader; and support improvements to collections procedures, communication templates, reporting tools, and follow-up schedules.

Competencies:

• Client Service Orientation – Maintains a professional, respectful, and solutions-focused approach when communicating with clients about billing, payments, and account concerns.
• Collections Follow-Through – Follows established processes for contacting clients, documenting activity, monitoring balances, and escalating concerns.
• Communication – Communicates clearly and professionally in verbal and written interactions, especially when discussing sensitive financial or service-related matters.
• Attention to Detail – Reviews invoices, statements, account records, payment information, and reports carefully to support accuracy.
• Organization and Time Management – Manages recurring billing cycles, statement distribution, collections follow-up, reporting deadlines, and client inquiries effectively.
• Problem Solving – Researches billing questions, identifies discrepancies, gathers relevant information, and works with internal teams to support resolution.
• Accountability – Takes ownership of assigned accounts, follow-up activity, reporting responsibilities, documentation, and client communication.

Supervisory Responsibility: This position has no supervisory responsibilities. This position will report to the Senior Administrator. Position Expectations & Work Environment: This is a full-time hourly, non-exempt position. While performing the duties of this job, the employee works normal office hours with guilt-free flexibility. Some weeks over 40 hours may be required. Location & Travel: Based in Springfield, MO. Travel is not expected for this position, except for occasional local or company-related needs as directed. Required Education & Experience: Prior experience in collections, accounts receivable, billing, client service, or a related administrative support role is required. Strong communication, attention to detail, organization, and the ability to learn internal billing and reporting systems are also required. Physical Demands: The physical demands described are representative of those necessary for an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description does not list all the duties of the job. You may be asked to perform other assignments and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

Compensation & Benefits

The total rewards package at Current includes base salary and benefits. Our salary ranges are competitive within the accounting industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. We provide a robust benefits package, including:

• Health, Dental, and Vision Insurance (with options for fully paid employee only coverage for health and dental)
• Company-Paid Life and Long-Term Disability Insurance
• Ancillary Benefits such as supplemental life insurance and short-term disability options
• Classic Safe Harbor 401(k) Plan with employer contributions
• Opportunities for professional growth, learning, and development including access to Becker and LinkedIn Learning

Equal Opportunity

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or any other applicable legally protected characteristic.