Front Desk Team Leader

Location 2300 Wolflin Avenue, Amarillo, TX, 79109, United States Employee Type: FT Non-Exempt Required Degree: High school Overview The Front Desk Manager in a pediatric dental office is responsible for ensuring smooth and efficient operations at the front desk, creating a positive first impression for patients and their families. The manager oversees all front-office activities, including patient scheduling, communication, check-in/check-out processes, and managing administrative tasks, all while maintaining a friendly, organized, and efficient environment in a fast-paced facility. This role is crucial for delivering exceptional customer service and supporting the overall operations of the dental practice. Requirements Required Qualifications Education : High school diploma or equivalent required. Associate’s degree in office management or related field preferred. Experience : Minimum of 2-3 years of experience in a dental office, with at least 1 year in a managerial or supervisory role. Skills : Excellent interpersonal and communication skills, especially with children and families. Strong organizational and multitasking abilities. Proficiency with Open Dental software, EHR systems, and Microsoft Office365. Basic knowledge of dental terminology, insurance processing, and billing practices. Ability to handle sensitive and confidential information with discretion. Strong problem-solving skills and ability to remain calm under pressure. Preferred Certifications BLS/CPR certification through the American Heart Association Active Shooter Certification Preventative Workplace Harassment HIPAA OSHA Human Trafficking Any office accreditation certificate Key Responsibilities Greet patients and their families warmly upon arrival. Answer phone calls, emails, and messages, providing accurate information about services, office hours, and policies. Handle patient inquiries, resolve issues, and ensure a positive experience. Manage patient flow in the office, ensuring appointments are kept on schedule. Appointment Scheduling & Coordination : Schedule, reschedule, and confirm patient appointments in a timely manner. Coordinate with dental providers to ensure optimal scheduling based on patient needs and provider availability. Send appointment reminders via phone, email, or text. Manage cancellations and no-shows and implement strategies to minimize disruptions to the schedule. Ensure accurate collection of patient information, including insurance details, medical history, and consent forms. Update and maintain patient records in the electronic health record (EHR) system. Process new patient intake forms and update existing patient information. Prepare patient charts for daily appointments. Verify patient insurance information and coverage details. Assist patients with understanding their insurance benefits and co-pays. Process billing inquiries and resolve any payment issues. Submit insurance claims and follow up on outstanding claims or denials. Handle patient payments, including co-pays, balances, and other charges. Administrative & Office Support : Supervise the front desk team, providing training, guidance, and support as needed. Monitor office supplies and maintain inventory for the front office. Ensure the office area clean, organized, and welcoming at all times. Maintain patient confidentiality and ensure HIPAA compliance. Work closely with the dental team, including dentists, dental hygienists, and assistants, to ensure seamless patient care. Participate in team meetings and contribute to improving office workflows and patient satisfaction. Communicate effectively with staff to relay important patient information or updates. #J-18808-Ljbffr