Desktop Support Engineer

Overview:

Engagement Type

Contract

Key Responsibilities:

•

You will be a team member of the Technical

Services Support Team.

•

This position will be primarily responsible for

client endpoint support for laptops, tablets, mobile phones to include

troubleshooting and maintenance of the following:

Ø

Create PowerShell scripts for reporting and

automation.

Ø

Microsoft Teams - video, meetings, collaboration

support.

Ø

Office 365 productivity application support.

Ø

Troubleshoot desktop/laptop/mobile device issues

- hardware and software.

Ø

Utilize SCCM, Intune, and AD Group Policies to

keep devices updated, distribute software, and apply controls to maintain

security of end-point devices.

Qualifications/Requirements

•

Expert Level - composing clear well formatted

technical documentation for end-users and technical support teams.

•

Expert Level - providing Microsoft Windows OS

support in an enterprise environment.

•

Expert Level - SCCM and MDM to manage Windows,

iOS, and Android end user devices.

•

Highly Proficient - Active Directory, Groups/Users/Group

Policy Management.

•

Highly Proficient - installing, configuring,

supporting apps on mobile phones in an enterprise environment.

•

Highly Proficient - supporting Microsoft Teams

issues, conference room setup and support.

•

Highly Proficient - supporting mobile users,

laptops/tablets/smart phones.

•

Highly Proficient - troubleshooting web browser

application issues.

•

Proficient - scripting skills (VB Script,

PowerShell).

Desired Characteristics

•

Change

oriented - actively generates process improvements; supports and drives change

and confronts difficult circumstances in creative ways.

•

Demonstrated

customer focus, building strong customer relationships, and providing timely

and courteous technical support.

•

Strong

analytical skills - strong problem-solving skills, can communicate in a clear

manner and effectively evaluates information to make decisions; anticipates

obstacles and develop plans to resolve them.

•

Strong

team player - collaborates well with others to solve problems and actively

incorporates input from various sources.

•

Strong

track record of understanding and interest in current and emerging technologies

demonstrated through training, job experience and/or industry activities. Required/Desired Skills

Skill Required/Desired Amount of Experience 1-2 years' experience troubleshooting and maintenance of Technical Support, End-Point Device Support, & Management Required 1.0 Years Client endpoint support for laptops, tablets, and mobile phones Required 1.0 Years Creating PowerShell scripts for reporting and automation Required 1.0 Years Microsoft Teams - video, meetings, collaboration support Required 1.0 Years Office 365 productivity application support Required 1.0 Years Troubleshooting desktop/laptop/mobile device issues - hardware and software Required 1.0 Years Utilize SCCM, Intune, & AD Group Policies to keep devices updated, distribute software, & apply controls to maintain security of end-point devices Required 1.0 Years Composing clear well formatted technical documentation for end-users and technical support teams Required 1.0 Years Providing Microsoft Windows OS support in an enterprise environment Required 1.0 Years SCCM and MDM to manage Windows, iOS, and Android end user devices Required 1.0 Years Active Directory, Groups/Users/Group Policy Management Highly desired 1.0 Years Installing, configuring, supporting apps on mobile phones in an enterprise environment Highly desired 1.0 Years Supporting Microsoft Teams issues, conference room setup and support Highly desired 1.0 Years Supporting mobile users, laptops/tablets/smart phones Highly desired 1.0 Years Troubleshooting web browser application issues Highly desired 1.0 Years Scripting skills (VB Script, PowerShell) Nice to have 1.0 Years Change oriented - actively generates process improvements; supports and drives change and confronts difficult circumstances in creative ways Desired 1.0 Years Demonstrated customer focus, building strong customer relationships, and providing timely and courteous technical support Desired 1.0 Years (1 of 2) Strong analytical skills - strong problem-solving skills, can communicate in a clear manner & effectively evaluates info to make decisions Desired 1.0 Years (2 of 2) anticipates obstacles and develop plans to resolve them. Desired Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources Desired 1.0 Years Strong track record of understanding & interest in current & emerging technologies demonstrated through training, job exp. &/or industry activities Desired 1.0 Years

Skills:

1-2 years' experience troubleshooting and maintenance of Technical Support,End-Point Device Support,& Management,Client endpoint support for laptops,tablets,and mobile phones,Creating PowerShell scripts for reporting and automation,Microsoft Teams - video,meetings,collaboration support,Office 365 productivity application support,Troubleshooting desktop/laptop/mobile device issues - hardware and software,Utilize SCCM,Intune,& AD Group Policies to keep devices updated,distribute software,& apply controls to maintain security of end-point devices,Composing clear well formatted technical documentation for end-users and technical support teams,Providing Microsoft Windows OS support in an enterprise environment,SCCM and MDM to manage Windows,iOS,and Android end user devices,Active Directory,Groups/Users/Group Policy Management,Installing,configuring,supporting apps on mobile phones in an enterprise environment,Supporting Microsoft Teams issues,conference room setup and support,Supporting mobile users,laptops/tablets/smart phones,Troubleshooting web browser application issues