IT Help Desk Specialist

Job Description

Job Description

Drive Productivity. Solve Problems. Support Every Connection.

Are you a tech-savvy professional who enjoys solving problems and helping others stay productive? As an IT Help Desk Specialist, you’ll serve as the first point of contact for technical support across the organization, ensuring employees have the tools and systems they need to succeed.

This role offers the opportunity to build your IT expertise, support day-to-day operations, and contribute to a responsive, service-focused technology environment.

Frontline Impact
Be the go-to resource for employees, resolving technical issues and keeping daily operations running smoothly.

Hands-On Experience
Work across a variety of systems, devices, and applications while building your technical skillset.

Collaborative Environment
Partner with internal teams and leadership while gaining exposure to broader IT functions and projects.

• Serve as the primary point of contact for Tier 1 IT support requests (in-person, phone, and ticketing system)
• Troubleshoot and resolve common issues related to:
  • Workstations, laptops, and mobile devices
  • Password resets and account access
  • Email, printers, and basic network connectivity
  • Standard business applications (e.g., Microsoft Office, ADP access)
• Log, track, and update all support requests in the ticketing system
• Ensure timely response and resolution in line with service expectations
• Escalate unresolved or complex issues to the IT Manager or appropriate vendor
• Set up and configure new hire equipment, including computers and system access
• Support onboarding and offboarding processes (account setup, access removal, equipment handling)
• Maintain and organize IT equipment inventory
• Assist with system updates, patches, and routine maintenance tasks
• Provide clear, user-friendly guidance to employees with varying levels of technical experience
• Follow established IT policies, security protocols, and documentation standards
• Perform other duties as assigned

Required:

• Associate’s degree with a technical focus
• 1–3 years of experience in an IT support or help desk role
• Basic knowledge of:
  • Windows operating systems
  • Microsoft 365 / Office applications
  • Active Directory (user account management, password resets)
• Strong troubleshooting and problem-solving skills
• Ability to communicate technical information in clear, simple terms
• Strong organizational skills with the ability to manage multiple requests
• Customer-service mindset and ability to work with employees at all levels

Preferred:

• Experience with ticketing systems (e.g., Spiceworks)
• Familiarity with basic networking concepts (Wi-Fi, VPN, connectivity issues)
• Experience supporting hourly or field-based workforces

• Professional office environment with exposure to a beverage distribution warehouse
• Full-time role, Monday through Friday (occasional evenings or weekends as needed)
• Minimal travel (less than 10%)
• Ability to sit for extended periods and work on a computer
• Ability to lift and move up to 10 lbs. of equipment

Ready to support a team that depends on technology every day?
Apply today and help keep our organization connected and running efficiently