Home Services Sales Manager

Job Summary The General Manager is responsible for the overall growth, profitability, and operational excellence for the Home Services Business Segment of the local Airtron Division. They oversee everything from high-level P&L management to the daily safety and morale of the field operations teams. The goal is simple: maximize revenue and profitability while ensuring every homeowner receives five‑star service. Key Responsibilities Operations & Strategy P&L Ownership: Manage the budget, control labor costs, and optimize gross margins to hit monthly and annual EBITDA targets. Performance Tracking: Monitor KPIs such as technician productivity, install team productivity, average ticket size, replacement opportunity rates by technician, “callback” rates, and NPS ratings by Division and by Technician. Strategic Growth: Identify new local networking opportunities or local partnerships to expand the customer base. Team Leadership & Culture Safety Compliance: Ensure all field operations adhere to OSHA standards and local building codes, drive safety with a strong focus on leading indicators to keep the entire team safe. Recruitment & Retention: Hire, onboard, and retain top‑tier technicians, installers and office staff in a highly competitive labor market. Training: Implement ongoing technical and soft‑skills training (customer communication, customer etiquette) for field staff. Quality Appearance: Ensure all field team members follow the appearance and presentation standards for themselves and their vehicles to maintain the expected standards for the Airtron brand. Sales & Customer Experience Customer Retention: Resolve high‑level escalations and maintain a stellar online reputation (Google Reviews, Yelp, etc.). Sales Management: Work with the Sales Leadership and the sales team or lead technicians to improve “in‑home” presentation and closing rates. Consumer Financing: Provide support training and oversight to ensure sales teams are effectively using consumer financing on all replacement opportunities and monitoring applicable KPIs. Marketing Oversight: Partner with marketing teams to establish sufficient marketing budgets and ensure lead flow is consistent and cost‑per‑lead is sustainable. Requirements & Qualifications Experience – 5+ years in a leadership role within Home Services or a related blue‑collar industry. Education – Bachelor’s degree in Business or related field preferred; or equivalent field experience. Financial Literacy – Strong ability to read and interpret P&L statements and balance sheets. Tech Savvy – Proficiency with Field Service Management (FSM) software (e.g., ServiceTitan, Housecall Pro). Soft Skills – High emotional intelligence, conflict resolution, and “lead‑from‑the‑front” mentality. Success Metrics (KPIs) – Revenue vs. Budget, Net Promoter Score (NPS), Technician Productivity, Employee Turnover. Ideal Candidate Profile The P&L Architect – Knows which levers to pull to fix a dipping gross margin. The Talent Magnet – Builds “destination shops” where the best installers and service techs want to work. The Growth Catalyst – Seeks to expand into new verticals or increase market share through aggressive lead‑to‑sale conversion. Core Competencies & Expertise Operational Excellence & Seasonality Management Capacity Mastery – Scales operations for the “100‑degree weeks” and keeps the team busy and profitable during shoulder seasons. Inventory & Fleet Logic – Oversees high‑value assets, ensuring trucks are rolling warehouses and inventory shrinkage is near zero. Safety & Compliance – Zero‑compromise attitude toward OSHA standards, EPA certifications, and local building codes. Financial & Metrics‑Driven Leadership KPI Obsession – Manages gross margin, net profit, CAC, and callback rates. Budgeting & Forecasting – Builds an annual pro‑forma and adjusts real‑time based on weather patterns and economic shifts. Sales & Marketing Synergy Lead Flow Optimization – Works with marketing to fill the “Call Gap” and route high‑quality leads to the right Comfort Advisors. Brand Stewardship – Reinforces a premium service brand across all touchpoints. Experience & Background 10+ years of leadership experience, with at least 5 years specifically in residential HVAC Home Services. Advanced proficiency in FSM software (ServiceTitan or FieldEdge) and ability to extract actionable data from them. Business degree preferred; strong street‑MBA experience valued if paired with strong financial literacy. Psychometric Traits (The “Soft” Skills) High Accountability – Takes responsibility for a bad month and gives the team credit for a good one. Conflict Resolution – De‑escalates angry customers or internal disputes. Visionary Communication – Adapts language for both field staff and executives. EEO Statement Airtron is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Airtron LLC