Billing Specialist

Billing Specialist

Why join our team at Definiti? If you enjoy tackling challenges and believe in delivering exceptional client service, Definiti may be perfect for you. You can make a difference by helping to improve and secure many retirements, while also helping to grow a dynamic organization. Most roles are fully remote, so you need to be comfortable using technology, be productive in a home office with a reliable internet connection to stay in touch with your team and deliver high-quality service to our clients. Definiti supports your professional growth through comprehensive training and industry credentials and certifications.

Definiti is a national retirement services company that helps clients manage and administer their retirement plans. We help clients define what's possible and what's next for their retirement plans.

The Billing Specialist will work with the Billing Manager and other members on the team, being primarily responsible for processing client invoices in volume, which will entail working closely with both internal and external clients.

The ideal candidate is proactive, with strong attention to detail, accuracy and completeness and wants to be part of a growing, collaborative team, and is motivated by a positive environment.

Primary duties and responsibilities include:

• Establish billing parameters upon receipt of a new or updated client contract.
• Create client invoices accurately and timely, that correspond to the terms of the contract.
• Consistently review and confirm invoice details across requisite systems.
• Apply credit memos as needed, along with ample documentation.
• Respond timely to client inquiries, internal and external.
• Track & Report A/R Aging to internal and external clients.
• Assist Collection Specialists, as needed, on aged client invoices.
• Research Discrepancies and provide audit support & schedules, as needed.

Competencies required include:

• Extreme attention to detail
• Ability to meet and exceed strict deadlines
• Thrives in a high growth, fast paced environment
• Excellent verbal and written communication skills
• Possess strong planning and organizational skills and multiple priorities simultaneously.

Education and qualifications include:

• High school diploma or GED required
• Associate degree or higher preferred
• Billing experience and/or industry experience preferred
• ERP system experience preferred, Sage Intacct desired

Remote working requirements include:

• Ability to build rapport with others remotely while working productively with limited in-person interaction
• Have access to a reliable and consistently strong, high-speed internet connection suitable for remote work. A stable, high-speed internet connection is essential for effective communication, collaboration, and productivity while working remotely
• Designate a quiet, and well-lit space free of as many distractions as possible
• Be online and available to work during designated business hours in local time zone
• Accustomed to using Microsoft Teams (or similar virtual-meeting applications) to meet with colleagues regularly on video and use the chat feature for quick communications. We utilize many Microsoft Teams features (such as Channels and file storage) for announcements, relevant conversations, and file sharing. Familiarity with Microsoft Teams is a plus
• Accustomed with file-storage and file-sharing tools such as Microsoft SharePoint

Benefits include:

• A virtual-first work philosophy for most jobs
• 401(k) with up to 4% match
• Flexible PTO allows you to take the time you need for wellness, vacations, and personal matters. We foster a trusting environment where employees manage their workloads responsibly. Time off doesn't accrue.
• 12 paid holidays, 2 paid floating holidays, and your birthday is a holiday
• Paid Parental Leave
• A variety of medical, dental and vision plan options including Definiti subsidized premiums
• Company-paid life insurance and short-term disability insurance
• Bonus plan eligibility