HR Director, Client Service

About the role CLA is seeking to hire an HR Director to join our Talent Solutions team. This is a key role in our Talent Solutions, HR Consulting and Outsourcing team. The HR Director is responsible for managing and developing the engagement team, overseeing client engagements, and delivering tailored HR solutions to meet client needs. The leader will act as a trusted advisor to clients, ensuring operational excellence, strategic alignment, and successful delivery of HR solutions. Client Engagement and Relationship Management Serve as the primary point of contact for clients, build strong relationships, and drive high levels of client experience and satisfaction. Collaborate with clients to understand their business objectives, challenges, and HR needs, and provide strategic guidance. Oversee multiple client engagements, ensuring on-time and quality delivery of HR solutions. Adhere to service‑level agreements and ensure all deliverables comply with relevant laws, regulations, and industry standards. Monitor client feedback and continuously improve engagement strategies to exceed expectations. Design and implement innovative HR solutions tailored to client needs. Stay updated on HR trends, technologies, and best practices to offer cutting‑edge solutions. Identify market trends and opportunities to expand service offerings and clients, and drive growth in existing engagements. Team Leadership Lead, inspire, and mentor senior HR generalists, HR generalists, and HR coordinators on the engagement team. Assist in hiring, coaching, performance management, and onboarding of team members. Foster a collaborative and inclusive team culture that emphasizes professional growth, innovation, and accountability. Identify skill gaps and provide training and coaching to upskill team members. Set clear performance objectives and conduct regular evaluations to track progress and address challenges. Operational and Financial Management Develop and manage budgets for client engagements, ensuring profitability and operational efficiency. Optimize processes and workflows to enhance the quality and scalability of HR consulting and outsourcing services. Analyze key performance indicators (KPIs) to measure the success of HR initiatives. Own the billing process for client engagements and collaborate with CLA Client Relationship Leaders to ensure accurate and compliant billings. Quality and Risk Management Understand and implement firm policies and controls around independence to protect the firm and clients. Identify sensitive issues and consult with firmwide service specialists as needed. Requirements 10 years of relevant experience. Bachelor’s degree required; combination of experience, education, and training may substitute. Degrees in Human Resources Management, Business, or related field preferred. Master’s degree or MBA preferred. Minimum one of the following HR certifications (SPHR, SHRM‑CP, SHRM‑SCP) or the ability to obtain 180 days of hire. Advanced proficiency in Microsoft Word, Excel, PowerPoint, and other Office products. Experience with HRIS systems such as ADP Run, ADP Workforce Now, Gusto, SAP SuccessFactors, Workday, Oracle Fusion Cloud, or Rippling preferred. Compensation Compensation is competitive and may vary with geography, experience, education, and skills. The range for this position in Minnesota is $105,600–$181,000. Equal Opportunity Employer CLA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability status, protected veteran status, national origin, or any other characteristic protected by law. #J-18808-Ljbffr