Healthcare Outreach Representative - Temporary/Part-Time

Job Description

Job Description

About the Company:

Octave is a modern behavioral health practice creating a new standard for care delivery that's both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

This is a temporary/part-time inside sales role with the opportunity to convert to a full-time W2 position. The Healthcare Outreach Representative promotes Octave Therapy's behavioral health services to primary care physicians and psychiatry practices. This inside sales role drives patient referrals, builds provider relationships, and expands Octave's reach in markets not covered by field-based Outreach Managers.

Duties/Responsibilities:

• Sales Execution
• Make outbound calls to providers in whitespace markets not covered by field-based Outreach Managers
• Manage inbound requests from healthcare providers interested in Octave's services
• Conduct virtual presentations that educate physicians and staff on Octave's care model, outcomes data, and patient benefits
• Overcome objections and close providers on establishing Octave as their preferred behavioral health referral partner
• Meet assigned referral targets and complete required virtual sales activities to drive leads and conversions
• Account Development
• Build a deep understanding of Octave's services to clearly communicate our value proposition: outcomes data, measurement-based care, in-network access, and patient experience
• Collaborate with providers to understand their patient needs and align Octave's services accordingly
• Gather provider feedback and share insights with internal teams to improve services and messaging
• Pipeline Management
• Maintain an organized pipeline and track all outreach in CRM, updating activity within 48 hours
• Partner with the marketing team to create repeatable, scalable processes for referrals
• Leverage AI tools as a core part of daily work (drafting, research, iteration) to improve efficiency, quality, and decision-making

Required Skills :

• Strong verbal and written communication skills with confidence presenting virtually
• Highly organized, self-motivated, and comfortable in a fast-paced environment
• Passion for behavioral health and expanding access to quality care
• Comfort using AI tools in day-to-day workflows, with a willingness to continuously rethink and improve how work gets done
• Curiosity and openness to experimenting with new tools and approaches; prior experience with AI tools is a plus
• Deep understanding of the behavioral health landscape preferred
• Availability to work core business hours of 8:00 AM to 4:00 PM PST on at least three weekdays (Monday through Friday), with flexibility in scheduling

Education & Experience

• 2-4 years in behavioral health outreach, business development, or healthcare-related sales or support role
• Experience engaging healthcare providers or medical office staff
• Proven ability to manage a pipeline, meet activity targets, and work in a CRM (HubSpot or Salesforce)

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet.
• Must be able to observe and communicate information on company provided laptop.
• Move up to 10 pounds on occasion.

Base Salary Range Octave is committed to pay equity and transparency. Our salary ranges are determined by role, level, and location/ zone. Final pay within the posted range will be decided based on a combination of job-related factors, including education, training, experience, and market demands.

• GEO 1: $25.34 - $28.75 ( All states not in Geo 2 or Geo 3)
• GEO 2: $27.88 - $31.63 (CO, HI, MD, RI)
• GEO 3: $29.13 - $31.11(AK, CA, CT, MA, NJ, NY, WA)

Variable Compensation & Equity

• Performance Bonus & Equity Awards: This role is not currently eligible for bonus incentives or equity awards.
• Commission Eligibility: This position is not eligible for commission incentives.
• Remote Work Stipend: This role is not eligible for an equipment reimbursement.
• Internet & Phone Reimbursement: This position does not include reimbursement for internet or mobile phone expenses.

Octave is committed to pay equity and transparency. Octave will not discharge or in any other manner coerce, intimidate, threaten, discriminate or retaliate against employees or applicants because they have: (i) inquired about, discussed, compared, or disclosed their own wages, benefits, or other compensation, or the wages, benefits, or other compensation of another employee or applicant; (ii) asked Octave to provide a reason for the employee's wages or lack of opportunity for advancement; or (iii) aided or encouraged others in exercising their rights to discuss wages, compensation, or benefits, or to seek pay equity.

However, except as otherwise provided by law, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) in compliance with the company's legal duty to furnish information under applicable law .

At Octave, we believe in supporting the "human being first". Here's a snapshot of the benefits available to eligible employees:

*Please note that the eligibility waiting period for a temporary employee is 90 days following the official hire date. Eligibility is also dependent on the average weekly hours worked which is a minimum of 24 per week.

• Health & Wellness: Choose what works best for you with one High Deductible Health Plan (HDHP) and two PPO medical plan options, plus comprehensive Dental and Vision coverage.*
• Financial Protection: A range of voluntary coverage options is available, including Pet, Legal, and Worksite plans such as Critical Illness, Hospital Indemnity, and Accident coverage.*
• Sick Time: Employees accrue sick time each pay period.

Application Instructions:

Please complete the following application. Please note that the U.S. Equal Opportunity Employment Information questions below are used for the purposes of EEOC reporting and are optional to complete. Octave is unable to change these questions and we acknowledge that many of the U.S. Equal Opportunity Employment Information questions are not inclusive or affirming of all aspects of cultural identity. Octave is committed to an inclusive workplace environment, and this information will not inform how we approach hiring or employment.