Front Desk Concierge - VA, DC, MD

Job Details Location: DMV - DC. Salary Range: $19.00 - $19.00 hourly. Hours: full‑time and part‑time. Open to the Washington, DC Metro Area. What You’ll Do Build rapport with residents by learning their names and preferences, delivering a personalized and professional experience. Answer incoming phone calls professionally and courteously, directing residents, guests, vendors and clients to the appropriate party while maintaining a calm and service‑oriented demeanor. Respond to resident, client, and management emails in a professional, timely, and detail‑oriented manner. Draft clear and accurate written communication including resident correspondence, service updates, incident documentation and shift notes. Monitor building access, verify guests and vendors, and enforce property policies. Conduct routine lobby and perimeter awareness to maintain a secure environment. Prepare detailed incident and shift reports. Oversee package logging, vendor check‑ins, and service requests using digital tracking platforms. Support move‑in and move‑out logistics while maintaining building security protocols. Provide local recommendations, manage amenity reservations, and serve as a knowledgeable resource for residents and guests. Assist with resident events, building notices, move coordination and amenity scheduling. Ensure shift handoff notes and operational updates are thorough, accurate, and communicated clearly between team members. Demonstrate professionalism, patience, and emotional composure during high‑volume periods or challenging resident interactions. Uphold a polished and professional lobby environment while balancing hospitality with vigilance and discretion. When required, utilize professional de‑escalation techniques to calmly and effectively manage conflicts or disruptive situations involving residents, guests or vendors. Assess situations quickly, communicate with empathy and authority, and take appropriate action to resolve issues while maintaining a welcoming atmosphere. Respond calmly and effectively to emergencies, coordinating with property management and local authorities when necessary. What You Bring Previous experience in concierge, hospitality, customer service, front desk, luxury residential, hotel or client‑facing environments is strongly preferred. Minimum of 3 years of customer‑facing experience with a strong service orientation. Excellent verbal and written communication skills, including the ability to write clear and professional incident and shift reports. Strong organizational skills and attention to detail. Ability to multitask and remain composed in a busy residential environment. Familiarity with Microsoft Office; experience with BuildingLink, Yardi, KeyLink or similar property management systems is a plus. Polished, professional appearance with adherence to a business suit dress code (black or navy). Availability for schedules that may include evenings, weekends, holidays and inclement weather. Reliable transportation to various DC Metro Area locations. Ability to stand for extended periods and lift up to 50 pounds when handling packages. The Perks Competitive hourly pay. Accrued Paid Sick Time. Accrued Paid Time Off for full‑time employees. Health Insurance available for full‑time employees. Term Life Insurance available for full‑time employees. Compass Care Employee Assistance Program. Employee Discount Program. Referral Bonus Opportunities. Commuter Benefit Program. Growth opportunities within the organization. Additional compensation such as bonuses or merit increases may be available based on performance. About Us Compass Concierge is an equal opportunity employer. We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr Compass Concierge Services