Medical Assistant

Medical Assistant

Reports To: Team Lead / Clinical Supervisor / Clinical Manager / Site Manager / Practice Manager / Physician Leadership

FLSA Status: Non-Exempt: Full-time / (exact hours will vary by location) Vacation Policy: Pay Grade: A-C

Job Summary: Provide clinical expertise to ensure all patients receive high quality, efficient care. Ensure direct patient communication, critical thinking and problem solving. Work directly with Providers in the clinical setting.

Typically, M-F 8am-5pm @ $19-22hr.

Job Responsibilities

Specific Responsibilities

• Assist Providers with patient office visits: rooming patients, collecting and presenting History of Presenting Illness (HPI), entering pertinent medical history, updating medications, obtaining consents, printing relevant handouts, providing quotes, and recording vital signs (e.g., pulse rate, blood pressure, height, weight).
• Scribe for both basic office visits (e.g., warts, molluscum, acne, TBSE) and complex visits (e.g., Botox, filler, cosmetic consults, laser, Mohs surgery).
• Anticipate patient and physician needs and prepare accordingly.
• Prepare and review patient charts prior to appointments; ensure chart completeness and resolve deficiencies using internal and external resources.
• Proficiently use Electronic Medical Record (EMR) and EMN to retrieve patient history, pathology, and other documentation.
• Organize and maintain exam rooms, including general cleaning, upkeep, and restocking of supplies.
• Set up and assist Providers with procedures (e.g., shave, punch, EE, biopsies, Botox, fillers, and other cosmetic or medical procedures).
• Provide post-procedure instructions (e.g., biopsy and wound care).
• Initiate and complete biologic prior authorizations and prescriptions.
• Manage autoclave and clean dermatologic instruments.
• Assist with medication management and provide patient counseling, including skincare regimens.
• Remove sutures and change dressings as directed.
• Contact patients with pathology results.
• Perform phlebotomy (blood draws) as needed.
• Support DPT codes and billing issues.
• Perform administrative tasks, including form completions, prescription refills, referrals, patient education materials, scanning documents, and maintaining records.
• Assist with scheduling, rescheduling, confirming appointments, verifying patient demographics and insurance information.
• Answer phones, triage patient calls, take messages, and troubleshoot patient concerns. Assist in ordering, receiving, and stocking of office supplies.
• Support training of other Medical Assistants (MAs) or team members.
• Demonstrate proper hand hygiene and follow universal precautions.
• Provide patient care in a manner that optimizes safety and minimizes healthcare errors.
• Maintain confidentiality when interacting with patients, families, personnel, and the public.
• Demonstrate appropriate handling and disposal of Biohazardous Waste.
• Follow infection control protocols and sterilization procedures.
• Support a safe, clean, and organized clinical environment.

This job description is not intended to be all-inclusive. Exact tasks and responsibilities may vary by location; employees are subject to the direction of management at the office, as assigned to meet the ongoing needs of the office and/or organization.

Position Qualifications

Minimum Qualifications

• Must possess critical thinking skills, flexibility, and a positive attitude.
• Strong communication and organizational skills.
• Friendly, cheerful, and helpful to patients and others.
• Ability to meet patients and others' needs while following office policies and procedures.

Preferred Qualifications

• 1+ years' experience in a medical office or other healthcare setting.
• Medical Assistant Certification.
• Current Basic Life Support (BLS) certification.
• Able to travel to other clinical offices if needed.

Physical Requirements

• Prolonged periods of sitting, standing, and working with a computer
• Must be able to lift at least 15 lbs.

VSD Core Values

Having Fun. We celebrate success and failure, we find humor in our daily lives, we create a fun atmosphere, and we enjoy being together.

Being a Team. We care for one another and build each other up, we embrace diversity and inclusion, we collaborate, and we serve one another – forming a strong family bond.

Being Resilient. We expect the unexpected, we embrace the need to change, we are optimistic and grateful, and we are focused on our mission and vision.

Being Accountable. We strive to provide value every day; we use data to continually improve, we continually evaluate competing priorities, and we deliver exceptional results.

Being Courageous. We are not afraid to be vulnerable, we have ideological debates, we rise to the challenge, facing problems head-on, and we make the tough decisions.

Being Entrepreneurial. We have an owner's mentality, we set high goals, we strive to be a leader in our industry, and we manage our business and financial risk.