Customer Care Specalist

Job Description

Job Description

GENERAL SUMMARY:

Customer Care’s role is to provide excellent customer service and logistical support for our program

customers.

ESSENTIAL JOB FUNCTIONS:

Tasks listed are not meant to be all-encompassing:

• Run Load for Restock program replenishments

• Pick, pack, and deliver material to customers

• Accurately fill orders from shelf inventory or daily receipts

• Put material away in customer facilities (crib, POU, vending machines)

• Perform inventory counts; identify, and record discrepancies in both customer and warehouse facilities

• Work with Team Leaders and Customer Service to investigate and resolve inventory discrepancies

• Follow up on quotes, orders, test tools, and requests for information and expedited deliveries, etc.

• Facilitate and complete return processes

• Facilitate regrinds or repairs

• Ensure all inventory stocking requirements are documented in appropriate databases (BC, i3, or

vending software)

• Work with customers to follow Add-Change-Delete processes

• Ensure all items are barcoded/labeled

• Report shipment discrepancies and quality events to mangers or Customer Service

• Maintain clean and safe work environments in and around Shively equipment within customer sites

• Document and report all Continuous Improvement activities in CRM

• Ensure all metrics and Key Performance Indicators are met according to the customers’ Scope of Work

• Report near misses and incidents and cooperate with investigations

• Demonstrate and exemplify the Shively Bros. Inc. Core Values

• Perform other duties as assigned

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES:

• Good written and oral communication skills
• Ability to work with little to no supervision
• Good interpersonal skills
• Knowledge of MS Office (Word, Excel)
• Ability to use ERP software
• Ability to multitask
• Valid driver’s license and ability to drive at least 4 hours at a time
• Ability to obtain CDL (if required) and make deliveries

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent preferred

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting and looking at a computer

• Ability to work while standing or walking for entire shifts except for scheduled breaks

• Must be able to access, navigate, and work within a manufacturing facility that may or may not be

temperature controlled

• Ability to lift up to 35 pounds unassisted repeatedly throughout shifts

Benefits

Medical Insurance, Dental Insurance, Vision Insurance, and PTO