Customer Care Associate

Customer Care Associate

At Salon Services PRO, we are proud to be Beauty Business Obsessed. We're driven by creativity, accountability and the goal of being your ultimate resource. We center around these four core values: We champion people and are passionate about inclusivity We are relentless about strengthening your journey We are accountable to those we serve We welcome challenges…

Salon Services PRO is a professional beauty distributor based in Washington serving licensed professionals in the beauty and wellness industry. With over 200 employees in 10 states and 30 store locations, we have grown into one of the largest independent professional distributors in the country. We are proud to have a diverse portfolio of 50+ brands that encompass best and brightest beauty brands. Additionally, we offer education, business consulting and other forms of support for today's licensed beauty professional.

We are currently seeking a Customer Care Associate to serve our customers by providing product and service information; resolving product and service problems. Our primary goal is to provide the best possible customer service experience by delivering 100% accuracy on order entry and maintaining superior customer service skills.

• Assist with placement of orders, credits, or exchanges
• Interact with customers via phone, email, chat, SMS, logging on internal CRM where appropriate
• Opens customer accounts by recording account information, including ecommerce
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Has excellent knowledge of vendor, products, and promotional offerings
• Work directly with assigned consultants to provide the best service to customers
• Acting as company gatekeeper, transferring to appropriate office staff when necessary
• Meet personal/team sales targets

Proven customer service and retail experience

Experience with Excel, Word, Outlook

Excellent knowledge and fluency in the English language, written and verbal

Excellent knowledge and fluency in the Spanish language, written and verbal, a plus

Pleasant phone voice and active listening skills

Ability to multi-task, priorities and manage time effectively

Ability to operate office equipment sufficiently to perform the job (i.e. copy machine, printer, etc)

High school degree or equivalent

We believe that mental health is health, and every person should be considered in the discussion. That's why we're proud to be an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

Salon Services Pro is committed to embodying equity, diversity and inclusion throughout all aspects of the business. Our goal is to create an environment that embodies respect and mindfulness; creating space where all can bring their authentic self to work. We strive to create a workplace culture that is free of discrimination and harassment.

Salon Services Pro is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform our Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.