Customer Service Representative

Energize your future by joining our team at Northern Virginia Electric Cooperative (NOVEC)! NOVEC's mission is to create value for its members, employees and communities by providing safe, reliable electricity and quality products at competitive prices. NOVEC is a locally owned electric distribution system headquartered in Manassas, VA. NOVEC provides reliable electric service to more than 180,000 homes and businesses in Clarke, Fairfax, Fauquier, Loudoun, Prince William and Stafford counties, the City of Manassas Park, and the Town of Clifton. NOVEC's service reliability is the best in the region with a 99.99% average system reliability. As a leader on the high-tech frontier, NOVEC is using proven, cost-effective technology to improve productivity and reliability, reduce expenses, and increase cybersecurity a national priority. Todays technology includes what the industry calls "smart grid", as well as fiber optics, and mobile workforce. OVERVIEW: Perform analytical, financial and reporting functions associated within the system operations environment. This role covers the full lifecycle of operations work requests through Polaris. In the initiation of work requests in an Oracle-based work management information system (WMIS) through as-built reconciliation and labor. DUTIES AND RESPONSIBILITIES: Other related duties may be assigned. An individual must be able to perform each essential duty satisfactorily and effectively. Reasonable accommodation may be available to enable individuals with disabilities to perform essential functions. Secure required information from customers/electricians to initiate work requests for existing underground/overhead electric installations, relocations, conversions, retirements and street lights.Plan, monitor, adjust and prioritize the schedule for system operations of work requests and Polaris to facilitate completion of the work promptly and cost effectively.Administer post system operations invoicing.Perform payroll time entry for system operations staff which includes analyzing crew timesheets to ensure conformity with collective bargaining agreement provisions.Compile third-party billing information to coordinate with Risk Management. EDUCATION AND EXPERIENCE: High School Diploma or GED is required. An Associates degree in Business or Finance is preferred.A minimum of two years of previous experience is required. KNOWLEDGE, SKILLS & ABILITIES: Ability to secure information regarding requests for heavy up service and maintenance from customers, developers or internal staff members; analyze request for each service location to determine type(s) of electric service required, correct local district and associated service center and initiate appropriate work requests(s) in Oracle-based work management information system (WMIS).Ability to research and verify service location information in ESRI GIS mapping program and local government real property database including determining subdivision, tax and NOVEC districts, substation circuit(s) which will serve location and then creates service location(s) in Daffron customer information system (CIS).Ability to determine and verify locational coordinates for excavation work and create required Miss Utility ticket(s) providing both written instructions and highlighting excavation area on Miss Utility online maps.Ability to analyze meter installation information verifying meter and ERT number(s) in CIS for existing constructed services and processes information into WMIS and Daffron CIS systems in accordance with strict timetable to ensure accurate initial billing.Ability to perform payroll time entry for assigned system operations staff into Lawson Time Management System and serve as backup for entry of time for other team members or their proxies in their absences or as dictated by workloads. WHAT WE OFFER: Competitive payPremier health benefits, including an onsite wellness centerSurvivor and Disability benefits401(k) retirement plan with a 4% base salary match and an additional match of your contribution at a rate of 50% up to the first 12%Life insuranceVacation, Sick and Holiday LeaveEducational AssistanceAnnual Company Events If you're ready to take the next step towards advancing your career, apply today! NOVEC is an equal opportunity employer and participates in E-Verify. We do not provide sponsorship for this position. Starting pay for this position is established by the applicable collective bargaining agreement and is not negotiable. Employees will be compensated in accordance with the wage schedule and applicable provisions of the collective bargaining agreement.