Senior Systems Analyst

Job Title

Responsible for installing and maintaining the City's IT infrastructure, working with Department leaders to improve automation and efficiency, providing support to internal and external users, and maintaining/improving the integrity, security, and availability of automated systems. He/she will report to the CIO and will provide technical and functional supervision to IT Support Analysts and/or other professional personnel. Position will be responsible for managing and maintaining the virtual environment, servers, clients, storage, Enterprise applications, and other City-wide IT infrastructure. This position performs a variety of skilled IT work under general supervision; maintains a strong sense of current and future shifts in technology and provides support to make the environment more efficient. This is a senior level technical position and Essential Personnel position. ADA REQUIREMENTS: The work is sedentary work and requires exerting up to 30 pounds of force occasionally and negligible amount of force constantly to move objects.

Examples Of Duties

• Acts as liaison between management and Information Technology personnel to consult and advise on matters related to hardware and software implementation, strategic planning, and development. Assists with establishing policies and procedures and standards for information systems hardware and software.
• Leads design and development of computer systems; gathers user requirements through interviews, group discussions and examination of existing office procedures; produces requirement documents detailing business functions to be automated, and models business functions using graphic-like object models, data flow diagrams or function/decomposition diagrams.
• Provides direction to and assists the CIO with all aspects necessary to deliver new systems including planning, architecture, design, development, legacy migration, testing security, delivery and operations.
• Manages and/or assists in all technological support aspects Citywide applications. Manages and maintains the virtual environment, servers, backups, and applications Citywide.
• Ensures disaster recovery plans, procedures, and processes are in place to protect continuity of operation.
• Maintains software and hardware documentation and develops a thorough understanding of business processes to assure proper integration with automated systems.
• Research problem reports and requests for systems enhancements; prepares recommendations accordingly.
• Performs business process evaluations, improvement plans and IT technology solutions planning and analysis.
• Create custom reports for use by departments in various City systems
• Creates and documents use cases and business requirements needed to develop business solutions.
• Performs full project management throughout the implementation and/or upgrade of application packages, including product selection, product implementation, customer contact, customer acceptance and customer training. Responsible for supporting the day-to-day operations of all city departments; providing high quality onsite customer service and technical expertise.
• Prepares quotations, processes departmental paperwork as requested by City departments and as approved by the CIO.
• Prepares project cost estimates and justification for new or enhanced system modifications; may prepare requests for proposals for vendor services.
• Identifies and/or recommends cost control measures in the delivery of all IT services.
• Assist with IT Technical support tickets and issues as needed
• Performs other related duties as assigned.

Minimum Qualifications

• Bachelor's degree in computer science, information systems management, or a related field; Five (5) years of professional level experience in computer systems operations or support position performing personal computer or information systems analysis and design or any acceptable related combination of training and experience. Certified Public Technology Manager Certification (CPTM) Preferred.
• Must possess a valid Florida driver's license.
• Must obtain CJIS Security clearance and certification within the first six months of employment and must maintain CJIS Security certification throughout their entire employment.
• Experience with data management.
• Highly self-motivated and directed.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Must be knowledgeable of VMware Enterprise environment.
• Must be knowledgeable of Microsoft Windows client and server technologies.
• Must be knowledgeable of modern network and security systems, like Cisco technologies including ASA firewalls, Call Manager, and Unity and other Cyber Security related applications.
• Report preparation and writing; principles of supervision and training; administrative practices and policies of personnel or public administration and organization.
• Ability to communicate on technical issues with individuals with varying degrees of computer familiarity; translate change requests into technical constructs that define design for developers; provide written documentation of application design and technical procedures; exercise initiative in developing and applying effective operating procedures applicable to information systems and office automation program. Ability to establish and maintain effective working relationships with those contacted in the course of work.
• Comprehensive knowledge and practical experience with software development, methodologies and techniques, including programming languages and tools.
• Comprehensive knowledge of application development using web technologies, such as HTML, XML, CSS, etc.
• Considerable knowledge of application development using technologies such as ASP.NET MVC,.NET Core, Angular, Azure services, MS SQL Server, SSRS, Power BI.
• Considerable knowledge of developing SQL queries and stored procedures.
• Knowledge of GIS tools such as ArcGIS, ArcView, ArcEditor, is a plus.
• Knowledge of applicable data privacy practices and laws.
• Proven analytical and problem-solving skills.
• Ability to comprehend, analyze, and interpret functional organizational and procedural problems, and to make alterations in existing systems.
• Ability to read, write, and interpret technical documentation and procedure manuals.
• Ability to develop flow charts and diagrams.
• Ability to conduct research into software issues and products as required.
• Ability to communicate effectively, both verbally and in writing.
• Ability to present ideas and solutions in user-friendly language.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to establish and maintain effective working relationships with departmental and other City employees. Ability to plan, organize and direct the work of subordinates in a manner conducive to full performance and high morale.
• Ability to establish and maintain effective working relationships with elected officials, coworkers, the press the general public and members of diverse cultural and linguistic backgrounds regardless of race, religion, age, sex, disability, political affiliation, gender identity or sexual orientation.
• Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of all City ethics and conflicts of interest policies. Strong understanding of ethical behavior is required.
• Ability to maintain regular and punctual attendance.
• Ability to report to work as directed during an emergency as an essential employee of the City