Customs Trade Coordinator

Responsibilities Engage and collaborate with FedEx Trade Networks internal and external customers to facilitate fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs). Facilitate entry processing, as well as pre‑arrival and post‑arrival exception resolution. Prepare, analyze, and/or submit documentation to CBP and PGAs. Develop and maintain strong relationships with customers’ front‑line personnel. Support Account Administrators with account management activities such as exception logs and special spreadsheets. Perform root‑cause analysis as directed by the Account Administrator. Research and resolve customer billing issues. Coordinate post‑entry activities on the customer’s behalf. Manage the entry verification process. Sort and assign department workload. Access clients’ external systems as necessary. Correspond with business partners in written, phone, or e‑mail communications. Produce operational trend reports. Keep business partners apprised of the exception process. Respond to pre‑alerts per customer SOP. Maintain general knowledge of FedEx products and services. Perform other duties as assigned. Qualifications High School Diploma or GED required. 12 months of brokerage or transportation experience and/or customer service experience required. Proficiency with Microsoft Office, Outlook, and general office equipment (phone, fax, photocopier, printer, scanner). Excellent verbal and written communication skills. Preferred Qualifications No additional preferred qualifications listed. Work Schedule Monday – Friday: 8:30 am – 5:00 pm EST. Hybrid position. Benefits Paid training provided. Equal Opportunity Employer FedEx Logistics is an Equal Opportunity Employer including Veterans and Persons with Disabilities. #J-18808-Ljbffr