Patient Access Representative

Insight Institute of Neuroscience & Neurosurgery (IINN)IINN aims to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology, driven by a passion to help others regardless of any obstacles and challenges that may lie ahead. Our integrated team of medical professionals does so through creative, innovative techniques and care principles developed because of our continuous pursuit to improve the field of medicine. Our integrated team works together to find solutions to both common and complex medical concerns to ensure more powerful, reliable results. Having multiple specialties "under one roof" Insight achieves its purpose in providing a comprehensive, collaborative approach to neuromusculoskeletal care and rehabilitation to ensure optimal results. Our singular focus is Patient Care Second to None!Job SummaryOur meticulous and empathetic Patient Access Representative works in our Multi-Specialty facility to help provide patient care second to none!. The Patient Access Representative thrives in a fast-paced, team oriented environment with professionals in neurology, pain management, chiropractic, physical therapy and many more. The Patient Access Representative is cross-trained in all clinical administrative processes, therefore the Patient Access Representative will also answer phones, check in and out patients, perform patient reminder calls, and enter information into the EMR. The Patient Access Representative is required to maintain patient confidentiality at all times. Top candidates for this role demonstrate superior customer service skills focusing on patient/customer satisfaction.Benefits for Our Full Time Team MembersComprehensive health, dental, and vision insurance coveragePaid time off, including vacation, holidays, and sick leave401K with Matching; offerings vested fully @ 3 months of employment paired with eligibility to contributeShort & Long Disability, and Life Term insurance, complementary of Full Time EmploymentAdditional Supplementary coverages offered @ employee's elections: Accident, Critical Illness, Hospital Indemnity, AD&D, etc.DutiesTravel positionGreets and interacts with patients in a friendly and polite mannerProvides solutions for customers; troubleshoots as neededPerform data entry through Electronic Medical Record system.Maintain medical records and patient confidentialityPerform insurance verification as needed and directedAnswer phone calls in a friendly and helpful mannerRegister patients and schedule appointments as directedAbility to multitask and move between responsibilities in fluid mannerAdheres to departments standards and PolicyStat policiesOther duties as assignedQualificationsAble to provide eligibility for employment for any U.S. employerHigh school diploma or general education degree (GED) requiredAssociate's or Bachelor's Degree in Business or related field desired6 months of relevant customer service experience preferredPrevious experience performing insurance verification is a plusAbility to maintain a high level of confidentiality and professionalism at all timesDetailed oriented, conscientious and committed to precision in work resultsAbility to relate to and work effectively with a wonderfully diverse populaceExceptional phone and interpersonal skillsProficiency with computers, preferably strong typing and desktop navigational skillsAbility to multitask and move between responsibilities in fluid mannerAbility to independently problem solveGreat data entry skillsDemonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standardsFriendly, empathetic & respectfulReliable in work results, timeliness & attendanceAble to work in a fast-paced, and stressful environment while maintaining positive energyAble to work under pressure and in situations that benefit from patience, tact, stamina and enduranceCommitted to contributing to a positive environment, even in rapidly changing circumstancesIs aware of standards and performs in accordance with themInsight is an equal opportunity employer and values workplace diversity!