Account Manager

Account Manager

Andy Frain Services, a privately owned company located in Aurora, IL, a trusted name in providing security services for all types of venues, is seeking a detail-oriented operative to manage operations at the Hilliard Center in Corpus Christi, TX. The Account Manager is responsible for leading all day-to-day security and crowd management operations at assigned venues while delivering an exceptional guest experience. This position serves as the primary operational liaison between Andy Frain Services, venue leadership, event promoters, and clients, ensuring every event is staffed, prepared, and executed at the highest level. This role requires flexibility to support a dynamic event schedule, including evenings, overnight events, weekends, holidays, and extended shifts based on event calendars and operational needs.

Salary: $55,000$60,000 annually, based on experience and qualifications. In addition to a competitive salary, Andy Frain Services offers a comprehensive benefits package designed to support our team members both professionally and personally, including:

• Performance-based commission opportunities
• Paid Time Off (PTO)
• Medical, Dental, and Vision insurance
• 401(k) retirement savings plan
• Professional development and ongoing leadership training
• Opportunities for career advancement within one of the nation's leading sports and entertainment security providers
• The opportunity to work some of the region's premier sporting events, concerts, festivals, and live entertainment venues

Essential functions of the job are as follows: Other duties may also be assigned. Please note that the essential functions may vary depending on department size, organizational structure, and/or geographic location. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

Event Operations & Client Management

• Lead the planning and execution of security and crowd management operations for concerts, sporting events, festivals, graduations, and special events.
• Serve as the primary on-site contact for venue management, event promoters, public safety agencies, and client representatives before, during, and after events.
• Attend production meetings, security briefings, tabletop exercises, and operational planning meetings as requested by clients.
• Build strong client relationships through proactive communication and exceptional service while identifying opportunities to continuously improve operations.

Staffing & Team Leadership

• Develop event staffing plans based on attendance, venue layout, risk assessments, and client expectations.
• Build schedules in Celayix while ensuring all positions are filled with qualified personnel before established deadlines.
• Recruit, interview, onboard, train, coach, and develop supervisors and security personnel to build a high-performing event team.
• Evaluate employee performance, provide coaching and corrective action when necessary, and recognize outstanding performance.
• Ensure supervisors are prepared to lead their teams through effective communication and pre-event briefings.

Security & Crowd Management

• Develop site-specific post orders, deployment plans, and operational procedures for all assigned venues.
• Coordinate staffing for access control, bag screening, magnetometer operations, backstage security, credential checkpoints, parking operations, field/floor protection, and emergency response.
• Conduct venue walkthroughs prior to each event to verify staffing assignments, equipment readiness, and compliance with safety standards.
• Monitor crowd conditions throughout events and make staffing or deployment adjustments to proactively address operational needs.

Safety & Emergency Preparedness

• Partner with venue management and public safety agencies to support emergency action plans, evacuation procedures, and incident response protocols.
• Promote a safe environment for guests, employees, performers, athletes, and venue personnel by identifying and mitigating operational risks.
• Ensure all incidents are properly documented, investigated, and communicated through event evaluations and after-action reporting.

Operational Excellence

• Submit accurate payroll, billing, event reports, and operational documentation following each event.
• Maintain accountability for company equipment, uniforms, radios, screening equipment, and other operational assets.
• Forecast equipment and supply needs while coordinating purchases with Operations leadership.
• Support continuous improvement initiatives by identifying efficiencies, enhancing guest flow, and implementing best practices across events.

Leadership Expectations

• Serve as a visible, hands-on leader during events by supporting supervisors, assisting staff, and engaging with clients throughout event operations.
• Be prepared to assume Operations Manager responsibilities during periods of absence or increased operational demand.
• Carry out all responsibilities with professionalism, integrity, accountability, and a commitment to delivering safe, memorable experiences for every guest.
• Respond in a timely manner to all email and verbal communications.
• Carry out all responsibilities in an honest, ethical, and professional manner.
• Support other departments or offsite locations as assigned by the Director of Operations

Responsible for the leadership and development of: Supervisors, Dispatchers, Security Officers, Others as assigned

Travels as required to meet operational needs. This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete, or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.

• High School Diploma required, Associate degree preferred or equivalent experience.
• Two years of progressively responsible security experience including supervision (or equivalent experience) required; five years preferred.
• One year of supervisory experience at an S&E account.
• Demonstrated knowledge of security operations, workplace health and safety issues.
• Evidence of ability to work autonomously using sound judgment reflecting strong customer service orientation.
• Ability to obtain FEMA Certification in 100b, 200b, 700a, 800b, 901, and also IAVM Training Crowd Manager.

In general, the following physical demands are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. Must be able to see, hear, speak, and write clearly to communicate with employees and/or other customers. Manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment.