Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 1999 after working as a State Farm claims representative, bringing more than 40 years of insurance experience into how I lead and support my team today. Insurance is truly in my blood — I come from a State Farm family, with multiple agents and team members across generations. That foundation has shaped an agency built on knowledge, consistency, and a long-term mindset.

Our team of nine works in a fast-paced, high-performing environment focused on building real careers, not just jobs. Over the years, our agency has earned top-tier recognition, including decades as a President’s Club travel qualifier, Chairman’s Circle, Million Dollar Round Table, and Regional Vice President’s Club honors. That success comes from developing driven, motivated professionals who want to grow and win together.

For our team, we offer a strong bonus and commission structure, 401k, health benefits, opportunities to earn incentive trips, and clear paths for long-term career growth. If you’re looking for a high-energy, performance-driven office with proven leadership and a history of success, this could be the right place for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Dick Valentine - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.