Business Support Manager

Business Support Manager

Avenue5 is growing, and we are in search of a business support manager to join our dynamic team of Fivers!

About Us

We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we:

• Listen to our associates, recognize them, and give them room to grow
• Invest in our associates to help them become the best version of themselves
• Approach every important decision with our associates in mind
• Celebrate our associates' successes and encourage them to raise the bar even higher

Summary of Responsibilities:

The business support manager oversees the floating team ensuring training is complete. This role also oversees the admin. team and leads the day-to-day operations.

Primary Responsibilities and Objectives:

• Oversee the floating and admin. teams' daily operations and manage their schedules
• Ensure and track training classes and courses
• Create a floating tool kit that will live on-site
• Conduct monthly touch base meetings
• Host quarterly team events and communicate event information to attendees
• Track event RSVP's
• Prepare reports for quarterly financial reviews
• Review the process with the regional manager for client requests for quarterly check-ins
• Review MOR/track weekly schedule for the following month
• Discuss delays and ways to eliminate them in the future
• Ensure deliverables are received on time
• Act as a mentor for the floating and admin. teams
• Manage and review the RMS guide compliance workbook quarterly
• Provide monthly updates to vice presidents
• Ensure AR reports are completed by the 15th of each month in Egnyte
• Responsible for updating clients quarterly, including a legislative update
• Update clients on any upcoming programs
• Host training as needed, including property manager eviction training
• Track RRIO compliance and registration
• Performs other tasks as assigned

Education and Experience:

High school diploma is required. Bachelor's degree is preferred.

Three to five years of customer service experience is required

One to three years of property management experience is preferred

Skills and Requirements:

Ability to adhere to the company's best practices and Federal Fair Housing requirements during all phases of the prospect and resident lifecycle, from initial prospect inquiry to resident move-out (i.e. touring, application processing, managing security deposits, rental rates, lease administration, resident complaints, legal processes, renewals, etc.)

Familiarity with multi-family housing management and related terminology, budgeting, and commitment to excellence and customer service

Strong organizational and time-management skills

Strong interpersonal skills to communicate with all levels of management effectively and sensitively

Intermediate level knowledge of Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel

Sensitivity to confidential matters is required

Thorough understanding of local, state, and Federal Fair Housing laws

Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency

Capability to read, write comprehend, and converse in English

Excellent customer service and interpersonal skills with the ability to relate to others

Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned

Scheduling:

Required to maintain a regular schedule which may require working overtime, weekends, and non-traditional holidays

Environment:

Exposure to environment typically found in an office building

Physical Requirements:

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform essential functions. These functions include, but are not limited to:

Ability to lift, push, and pull up to 25 pounds

Must be able to observe and detect signs of emergency through visual and/or auditory cues

Must be able to remain stationary move around, reach, and position oneself as needed for extended periods of time

Ability to perceive the nature of sounds at normal speaking levels, including the ability to receive detailed information through oral communication, and to make the discriminations in sound

Visual requirements including color, depth perception, and field vision

Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct

Ability to tolerate stressful situations

Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of employment, these functions and tasks may change.

Diversity:

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.