Receptionist & Mail/File Management Specialist

Receptionist & Mail/File Management Specialist

PSCI-LIA, a fast-growing 8(a), SDVOSB, and woman-owned small business, is seeking a Receptionist and Mail/File Management Specialist for an upcoming contract.

Primary on-site receptionist at USTDA's 11th-floor reception desk. Provides professional front-desk presence, greets US Government officials, Congressional staff, and senior private-sector executives. Owns inbound mail and package logistics, file management support, and conference/training room set-up.

Key responsibilities include:

• Staff and operate the 11th floor (Primary) reception area during all normal business hours.
• Greet US Government officials, Congressional staff, foreign delegations, and senior private-sector executives in a professional manner.
• Handle inbound phone calls, emails, and mail; serve as point of contact for internal and external communication.
• Collect, sort, and distribute incoming mail; maintain records of receipt and mailing dates.
• Ensure appropriate mailing and shipping of packages, letters, and sensitive materials per USTDA Correspondence Guidelines.
• Review and distribute incoming faxes and electronic documents to staff.
• Manage calendars, schedule meetings, and book conference rooms.
• Create and distribute correspondence, reports, and other documents.
• Provide general office support (admin tasks, data entry, filing, customer service).
• Upkeep and set up conference and training rooms.
• Manage receptionist area appearance and supplies.
• Provide backup coverage for the 10th floor reception desk during leave or peak demand.

Required education:

• High school diploma REQUIRED. Associate's or bachelor's degree PREFERRED.

Required experience:

• Minimum 13 years of experience in a professional office environment as a support assistant, receptionist, or equivalent.
• Experience handling phone calls, emails, and mail; serving as point of contact for internal and external communication.
• Experience collecting, sorting, and distributing incoming mail; ability to maintain records of receipt and mailing dates.
• Ability to ensure appropriate mailing/shipping of packages, letters, etc.
• Experience managing calendars, scheduling meetings, appointments, and greeting high-level guests.
• Experience creating and distributing correspondence, reports, and other documents.
• Experience providing general office support (admin tasks, data entry, filing, customer service).
• Experience with upkeep and setting up of all conference and training rooms.
• Ability to manage multiple tasks and prioritize effectively.
• Ability to manage the receptionist area.
• Effective written and verbal communication skills.
• Proficiency in office software and equipment (MS 365, multi-line phone, mail-tracking systems).
• Physical ability to move large numbers of files and/or file boxes.

Preferred qualifications/certifications:

• Prior experience as a receptionist or office assistant at a federal agency, embassy, or law firm.
• Microsoft Office Specialist (MOS) certification.
• Notary public (helpful but not required).

Clearance & eligibility requirements:

• U.S. Citizenship required (PWS D.1.4).
• Must possess or be able to obtain and maintain a final SECRET security clearance issued by DCSA. An active interim Secret may be acceptable for non-Project Manager positions per PWS D.1.5.1, subject to Contracting Officer discretion.
• Candidates without a current clearance must be eligible to be processed for a Department of State (DOS) Personal Identification Facility Access Card (FAC) prior to start.
• Must complete and pass Certification of Personnel requirements per RFP Section E.1.8 (Certification confirms availability for award and commitment to the position).
• Must consent to and pass a USTDA non-disclosure agreement (NDA) and abide by USTDA dress code, FAR-mandated conduct, and DD-254 classification handling rules.

Compensation & benefits:

Starting hourly rate: $20.00. Plus SCA Health &Welfare, 11 federal holidays, vacation, and sick leave.