Admin Support (Receptionist/ Mail & File Management)

Job Description

Job Description

Admin Support (Receptionist / Mail & File Management) Full-time
Arlington, VA USA

Alliance Global Group LLC (AGG) is a growing certified Service-Disabled Veteran Owned business providing Foreign Military Sales (FMS), Administrative and Program Management, Financial Management, and Litigation Support. AGG prides itself on providing outstanding customer service and expert solutions to complex challenges.

We are currently hiring an experienced Admin Support (Receptionist / Mail & File Management) in Arlington VA. Active Secret Clearance or the ability to attain one is required.

Position Summary:

The Administrative Support Specialist provides critical front-office, mailroom, file management, and operational support services that help maintain efficient day-to-day office operations in a fast-paced professional environment. This role serves as a central coordination point for administrative activities involving visitor reception, incoming and outgoing correspondence, records handling, meeting support, conference room readiness, and general office logistics.

The position requires a highly organized and customer-focused professional who can effectively manage multiple responsibilities while maintaining professionalism, accuracy, and responsiveness. The ideal candidate is comfortable supporting both administrative and operational functions, interacting with staff and visitors at all levels, coordinating time-sensitive requests, and ensuring office support areas remain organized, functional, and service-ready. Strong communication skills, attention to detail, adaptability, and a proactive approach to customer service are essential for success in this role.

Key Responsibilities:

• Receive, review, process, log, and distribute incoming mail and packages, including verification of attachments and required documentation.
• Review and route faxes, electronic documents, shared mailbox items, and other incoming correspondence to appropriate staff.
• Prepare, pick up, and coordinate outgoing mail, express delivery pouches, packages, and commercial delivery items.
• Maintain correspondence logs, receipt records, mailing dates, tracking information, and related administrative records.
• Maintain organized, stocked, and professional mailroom, copier, file, and workroom areas.
• Monitor supplies and equipment in mailroom and work areas; report low inventory, equipment issues, or service needs.
• Handle phone calls, emails, mail, visitor interactions, and internal/external communications in a professional manner.
• Manage calendars, schedule meetings and appointments, greet visitors, and support front-desk or reception activities as needed.
• Create, distribute, file, and organize correspondence, reports, and other documents.
• Provide general office support, including administrative tasks, data entry, filing, document handling, and customer service.
• Support upkeep, setup, and reset of conference rooms, training rooms, and meeting spaces.
• Manage multiple tasks, prioritize daily assignments, and respond flexibly to time-sensitive requests.
• Move files, file boxes, room setup materials, supplies, or similar items when required.

Required Qualifications:

• High school diploma required; higher education preferred.
• 1–3 years of experience in a professional office environment as a support assistant, receptionist, mailroom clerk, administrative assistant, or equivalent role.
• Experience handling phone calls, emails, mail, visitors, and internal/external communications.
• Experience collecting, sorting, logging, and distributing incoming mail, packages, correspondence, or documents.
• Ability to maintain records of receipt, mailing dates, correspondence logs, tracking information, and other required documentation.
• Ability to ensure proper mailing, routing, shipping, and delivery of packages, letters, and related materials.
• Experience managing calendars, scheduling meetings or appointments, and greeting senior-level visitors or guests.
• Experience creating, distributing, filing, or organizing correspondence, reports, and other documents.
• Experience providing general office support, including administrative tasks, data entry, filing, document handling, and customer service.
• Experience supporting the upkeep and setup of conference rooms, training rooms, or meeting spaces.
• Proficiency with Microsoft Outlook, Teams, Word, PowerPoint, Excel, office software, databases, and standard office equipment.
• Strong organizational and customer service skills.
• Effective written and verbal communication skills.
• Ability to manage multiple tasks, prioritize effectively, and respond quickly in a time-sensitive environment.
• Ability to manage a reception area or front-office workspace professionally.
• Physical ability to move files, file boxes, room setup materials, supplies, equipment, or similar items when required.
• Provide three (3) related professional references
• U.S. Citizenship required.
• Ability to obtain and maintain a SECRET security clearance; active Secret clearance preferred.

Alliance Global Group is an Equal Opportunity/Affirmative Action Employer. Additionally, we abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.