Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Paid by Agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
With six years of experience as a State Farm agent and another six as a team member before that, I bring more than a decade of industry knowledge to the table. My husband Jim and I share our home with our two beloved dogs, Asher and Niko, and we love spending our free time exploring the outdoors and going on adventures together. That same passion for connection carries into our office culture were a friendly, growing team with a deep commitment to educating our customers and helping them feel confident in their coverage.

Our office currently has three team members, and we pride ourselves on creating a supportive environment where people can truly thrive. Perks include a flexible schedule, paid licensing, opportunities for advancement, and unique wellness benefits my husband, a chiropractor, visits the office once a month to offer adjustments to the team.

Were looking for outgoing, friendly individuals with a growth mindset who want to build meaningful relationships and grow their careers. If youre excited about learning, helping people, and growing in a supportive and collaborative environment, this could be the perfect place for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Yesenia Alvarez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.