Data Transfer Workstation Support Technician II

Accenture Federal Services Data Transfer Workstation SupportAt Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward!Accenture Federal Services is seeking an individual responsible for providing qualified Data Transfer Workstation support to provision, configure, deploy, and sustain DTWs as hardened, domain-joined Windows 11 kiosk workstations designed specifically for controlled data ingress and egress.Responsibilities include:Create and maintain Windows image to be used on the Workstations specific to Data Transfer Agents (DTA)Support deployment activities of workstations to Animal sitesCreate workstation sustainment plan (MECM, TSGs, and site deployment plan)Service Desk IntegrationPerform imaging and configuration of the DTW machine for deployment.Follow and improve the deployment process and documentation with coordination of DTW Engineering team.Create install request with SOI team to ensure local site infrastructure is configured for DTW installation.Deliver the configured DTW to PjM for shipping to local site.Provide customer training and answer questions as necessary for the data transfer process with the DTW.Monitors overall system health, performs routine maintenance, and documents / recommends new workflows for stability.Manages Operational System Management (through ITSM) escalation and triage as required.Troubleshooting and remediation activities as appropriate to include coordination with System Owners, Product Team, and Migration Team.Complete regular maintenance on all systems/applications to include patching and vulnerability remediation and identification of end-of-life replacements.Complete approved configuration updates/changes and escalates as needed.Work with the engineering team to improve, automate, and streamline the DTW lifecycle. Including imaging, configuration, deployment, operation, maintenance, and monitoringHere's what you need:DoD 8570 IAT Level II or higher certification upon startAZ-900, Cloud+, AWS Cloud Practitioner, or equivalent certificationBachelor's degree or additional 4 years equivalent experience3+ years demonstrated performance in related technologyExperience in one or more of the following topics:Cloud technologiesData and AISecurityComplex networksIAAS, PAAS, and/or SAASCross-platform integration and large-scale, complex systemsBusiness applications design and implementationBonus points if you have:Direct Platform Support (Windows Workstation/Server)Active Directory Organization and Management (OU and GPO Management)Azure Solutions Management (IaaS, PaaS, and Virtual Network Components)AVD Experience and Component Support (Pools, Workspace, Application Management, Firewall Management)Azure Services (Compute, Networking, Storage, Analytics, Containers, Intune, Sentinel, etc.)PowerShellAzure PurviewAZ-104Security Clearance:An active TS/SCI ClearanceThe pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is: $89,000 —$170,200 USDWhat We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.Requesting An Accommodation Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.