Billing and Collections Supervisor

Job Description

Job Description

Robert Half has a new direct-hire opportunity for a healthcare AR and Billing Supervisor to join our team and play a key role in overseeing the revenue cycle function. This is an excellent opportunity for a hands-on billing professional who understands behavioral health reimbursement and enjoys leading a team while improving billing and collections processes. This is a mostly remote position but requires candidates to live in a commutable distance from Baltimore, MD for monthly and/or weekly on-site meetings.

The ideal candidate will have strong experience with behavioral health billing, insurance follow-up, denial management, and accounts receivable, along with the leadership skills to coach and develop a billing team.

What You’ll Do

Lead and supervise the day-to-day activities of the billing and accounts receivable team

Oversee the full revenue cycle process from claim submission through payment and resolution

Monitor AR aging and ensure timely follow-up on outstanding insurance balances

Manage and resolve denied, rejected, underpaid, and unpaid claims

Work directly with insurance carriers to resolve complex billing and reimbursement issues

Review claims for accuracy, proper documentation, authorization requirements, and payer guidelines

Oversee payment posting and account reconciliation

Analyze AR reports and billing metrics to identify trends and opportunities for improvement

Help reduce aging AR and improve collections and overall revenue cycle performance

Handle escalated accounts, payer issues, appeals, and complex reimbursement challenges

Train, coach, and develop billing and AR staff

Partner with clinical and administrative teams to identify and resolve issues impacting reimbursement

Develop and improve billing procedures, workflows, and processes

Provide management with regular reporting and updates on AR, collections, denials, and other key revenue cycle metrics

What We’re Looking For

3+ years of medical billing and accounts receivable experience

Previous supervisory or team leadership experience

Behavioral health, mental health, substance abuse, psychiatric, or related healthcare billing experience strongly preferred

Strong understanding of insurance billing, claims processing, denials, appeals, authorizations, and eligibility

Experience working with commercial insurance, Medicaid, Medicare, and other healthcare payers

Strong knowledge of AR aging and revenue cycle management

Experience working with electronic medical records and billing/practice management systems

Strong analytical and problem-solving abilities

Excellent communication and organizational skills

Ability to lead a team while remaining hands-on with complex billing and AR issues