Area Manager - O&M

Job Type


Full-time

Description

We are ERock!


ERock is a leader and innovator in distributed energy. ERock has responded to long-term trends in electricity by becoming the first smart-grid supplier to US energy consumers. The company installs, operates, and integrates its highly flexible, low-cost, and quick-response distributed generation to increase reliability and stability, reduce costs and decrease carbon footprint.


At ERock, our backup generators ensure that customers will never be without power, allowing their business to operate normally when there is an outage in the area. Our innovative approach provides customers with highly reliable, ultra-clean backup generation at a fraction of the cost of traditional backup solutions. We seek those who share our commitment to customer service, innovation, and ingenuity.

Role Summary:


The O&M Area Manager is responsible for leading a team of field technicians to ensure safe, reliable, and efficient maintenance and emergency response operations within an assigned geographic area.

This role owns day-to-day execution of maintenance programs, technician performance, scheduling, safety compliance, and regional KPIs. The Area Manager serves as the primary operational leader for technicians and is accountable for delivering field performance in alignment with company standards and customer expectations.

This position reports to the Regional O&M Manager.


Key Responsibilities:

Field Operations Execution

• Oversees daily field maintenance activities across assigned sites.
• Ensures completion of preventive maintenance (PM), corrective maintenance (CM), and emergency response activities.
• Maintains 24/7 on-call readiness and emergency coverage within the region.
• Verifies work quality, documentation accuracy, and procedural compliance.

Team Leadership & Development

• Directly manages and mentors a team of technicians.
• Conducts performance evaluations, coaching, and disciplinary actions as required.
• Ensures technician qualification cards are current and progressing.
• Identifies skill gaps and coordinates training plans.
• Maintains technician morale, engagement, and accountability.

Scheduling & Resource Management

• Develops and maintains technician schedules to meet operational demands.
• Ensures appropriate site coverage and workload balancing.
• Verifies tools, PPE, and service vehicles are properly maintained and stocked.
• Forecasts labor and parts needs and communicates to Regional Manager.

Safety & Compliance

• Leads regional safety culture and compliance initiatives.
• Conducts safety meetings and ensures adherence to company and regulatory standards.
• Ensures incident reporting and corrective actions are executed promptly.

Customer & Stakeholder Interface

• Serves as primary operational point of contact for assigned customers.
• Owns communication regarding site performance, issues, and KPIs.
• Supports sales and business development activities as needed.

Performance Management & Reporting

• Tracks and reports KPIs including PM completion rates, response times, backlog, safety metrics, and labor utilization.
• Identifies performance trends and implements corrective action plans.
• Supports continuous improvement initiatives within the region.

Requirements

Basic (Required) Qualifications:

Experience

• Experience managing leaders or supervisors in a field service, maintenance, or operations environment.
• Minimum 2 years hands-on experience as a mechanical and/or electrical technician

Education

• Associate's or Bachelor's degree in engineering, technical discipline, or related field preferred.
• Equivalent field experience will be considered.

Skills & Competencies

• Strong understanding of mechanical and electrical systems.
• Proven leadership and personnel management ability.
• Ability to manage schedules and prioritize workload under changing conditions.
• Strong problem-solving and decision-making skills.
• Effective written and verbal communication.
• Working knowledge of maintenance management systems and reporting tools.

Additional Requirements

• Reside in assigned region (Houston).
• Ability to travel to assigned region monthly.
• Clean driving record.
• Ability to work in industrial field environments, including adverse weather conditions.
• Ability to lift up to 50 pounds.
• Participation in on-call rotation.

Benefits:

• Competitive Pay
• Medical, Dental, Vision, and Prescription Drug Insurance
• Company-Paid Life Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with a company contribution
• Wellness Programs and Incentives
• 401(k) Retirement Plan & Company Match
• Paid Time Off - Sick & Vacation Time
• Paid Holidays
• Hybrid Work Schedule!
• Cool Open-Office Concept

Do you have what it takes to join the ERock team? Send us your cover letter and resume today.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ERock is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


At ERock, we embrace diversity, including all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education - to name a few. We understand and recognize that diverse backgrounds and perspectives strengthen our teams and our business. The foundation of our diversity efforts is closely tied to our core values specifically our value of "The Team" which includes "Mutual Respect, Openness, and Honesty."