Client Delivery Analyst III

Role Description

The Client Delivery Analyst III supports the successful implementation of various complex financial institution debit and/or credit projects through execution of various technical tasks and quality checks. Incumbent will lead client consultation on business and technical requirements, and incorporate the requirements into the overall project plan. Incumbent will be assigned complex, highly visible client projects, and will assume technical leadership role for assigned projects, coordinating all phases of operational implementation of technical project deliverables.

• Meet with client to discuss specifications for complex projects, work with client and vendors to determine project options, and facilitate meeting with key client personnel as needed.
• Complete Gap Analysis, as needed, to define system set-up requirements.
• Provide consulting and guidance to client on the best approach to meet their business requirements for assigned implementations.
• Understand client business requirements; communicate between technical groups at client and vendor locations and data map technical files between systems.
• Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time.
• Identify and report outstanding issues to the assigned project manager; assist with issue resolution.
• Ensure quality in implementation process; communicate technical aspects and requirements of implementations with third-party vendors and internal Project Support Team.
• Validate system parameters and conduct testing; modify program parameters when necessary.
• Provide technical support to clients during the design, development, and implementation phases of the project.
• Provide extended hour post-implementation support for projects, and occasional on-site support as needed.
• Follow change control and appropriate change management processes and help ensure less tenured Business Analyst- Project Consultants understand and follow these processes.
• Develop working relationships with clients and internal business partners/project team members to effectively communicate and successfully deliver complex project implementations.
• Assist with identifying improvements to the defined processes within the department.
• Assist with training and mentorship of less tenured Analysts.
• Assist in developing new product/service requirements templates and procedural steps.
• Understand and complete tasks associated with various types of department projects.
• Provide after-hours on-call support for project installations as needed.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in related field and/or equivalent combination experience and education is required.
• Training in Six Sigma Methodology and project management certification preferred.
• Seven (7) years of related experience in the payment processing industry required.
• Thorough understanding of payment card products, support services and processes required.
• Five (5) years of related experience in business or system analysis required.
• Three (3) years of client facing project support experience required.
• Experience required completing card processing conversions that require migrating data from one processing platform to another.
• Experience with Optis Credit platform processing strongly preferred.

Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Company Description

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people-helping-people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote-first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve.