Revenue Support Coordinator

Revenue Support Coordinator

The Revenue Support Coordinator provides administrative and operational support for the firm's revenue, billing, collections, and accruals functions. This role monitors revenue-related mailboxes, responds to inquiries from attorneys, clients, billers, and administrative staff, and helps ensure invoices, proformas, supporting documentation, and billing communications are handled accurately and timely. The position serves as a key point of coordination between billing professionals, attorneys, clients, collections, accruals, and other internal departments.

Responsibilities

• Monitors multiple revenue mail-boxes and responds in a timely fashion:
• Assists billers with the production or distribution of invoices/proformas
• Identifies appropriate recipient (billing coordinator or other departments); forwards when appropriate
• Provides clients and attorneys with invoice copies
• Gathers client required auxiliary documentation from various data sources
• Responds to information requests from lawyers, clients and administrative staff related to revenue items
• Performs edits and transfers indicated on proformas
• Assists with e-billing functions as needed
• May have billing responsibilities which will include all aspects of billing for an assigned billing responsible lawyer or group of lawyers
• Works collaboratively with the Collections team to track and manage AR balances for an assigned billing responsible lawyer
• Updates collection notes for individual client invoices
• Provides BRL/client with monthly AR reports and invoice copies
• Records tasks on external spreadsheet for upper management report
• Works with the Accruals team to provide monthly unbilled totals to BRLs and clients
• Proactively makes recommendations on internal process improvements to maximize productivity and workflow in all aspects of the billing functions.
• Assists with training of new team members
• Assists with other related duties and projects as assigned

Qualifications

• Associates degree or higher in accounting, finance or business
• Must have a strong attention to detail
• Must be a team player with strong interpersonal skills
• The Revenue Support Coordinator must possess a high degree of confidence, professional maturity and demonstrate excellent oral and written communication skills
• Demonstrated ability to work in dynamic, multi-office environment
• Demonstrates exemplary customer service
• Demonstrates proficiency with MS Excel, Word and billing software
• Prioritizes, multiple tasks simultaneously and is flexible
• Demonstrates analytical skills, strong critical thinking and ability to spot problem areas and propose solutions
• Self directed with a strong work ethic; capable of working independently with limited supervision
• Ability to occasionally work outside of established business hours and adjust personal schedule to meet deadlines is required

Compensation and Total Rewards Package

Ropes & Gray is proud to offer a comprehensive Total Rewards package to our business support team members. The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture. The anticipated pay range for this role is listed below and represents our good faith and reasonable estimate of the starting salary range at the time of posting. In addition, this role is eligible for a discretionary bonus based on performance. The actual offered rate for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity.

• Boston, Chicago, Los Angeles, Washington, DC: $69,500 - $100,800
• New York: $75,800 - $109,950
• San Francisco: $79,100 - $114,700

Working Conditions

This position requires hybrid on-site presence as an essential function of the role. Consistent and predictable on-site presence is required for ongoing business continuity, professional development and effective collaboration with colleagues and management.