General Manager

Job Description

Job Description

Essential Job Functions and Tasks

These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.

• Lead all market activities in alignment with company goals, policies, and performance standards.

• Maintain full P&L accountability, including revenue growth, expense management, EBITDA performance, and overall market profitability.

• Develop and execute market strategies that drive revenue growth, customer retention, occupancy, and expansion opportunities.

• Provide leadership and oversight to Business Development, Real Estate, and Operations teams to ensure execution of market objectives.

• Ensure consistent utilization of company CRM systems to support pipeline management, forecasting, activity tracking, and data-driven decision making.

• Oversee real estate activities including lease negotiations, renewals, acquisitions, and strategic site development while ensuring all agreements meet financial and operational objectives.

• Identify and secure new build opportunities that support long-term growth initiatives.

• Ensure operational excellence through proper maintenance of inventory, quality standards, regulatory compliance, and workplace safety.

• Build and maintain strong relationships with customers, landlords, community stakeholders, government agencies, and business partners.

• Collaborate regularly with Accounting, Ink, Steel, Graphic Arts, Human Resources, Legal, and other corporate departments to ensure successful execution of market and company initiatives.

• Recruit, develop, coach, and retain high-performing employees while promoting professional growth and succession planning.

• Establish performance expectations, monitor key performance indicators (KPIs), and hold team members accountable for results.

• Foster a positive, collaborative culture that promotes employee engagement, teamwork, and operational excellence.

• Maintain an active book of business and support key customer and landlord relationships.

• Represent Companies within the local market and industry community to strengthen brand presence and strategic partnerships.

• Travel throughout the assigned market and other company locations as business needs require.

• Perform other duties and responsibilities as assigned.