General Manager

Job Description

Job Description

Essential Job Functions and Tasks- These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.

• Lead all market activities in alignment with company goals, policies, and performance standards.

• Maintain full P&L accountability, including revenue growth, expense management, EBITDA performance, and overall market profitability.

• Develop and execute market strategies that drive revenue growth, customer retention, occupancy, and expansion opportunities.

• Provide leadership and oversight to Business Development, Real Estate, and Operations teams to ensure execution of market objectives.

• Ensure consistent utilization of company CRM systems to support pipeline management, forecasting, activity tracking, and data-driven decision making.

• Oversee real estate activities including lease negotiations, renewals, acquisitions, and strategic site development while ensuring all agreements meet financial and operational objectives.

• Identify and secure new build opportunities that support long-term growth initiatives.

• Ensure operational excellence through proper maintenance of inventory, quality standards, regulatory compliance, and workplace safety.

• Build and maintain strong relationships with customers, landlords, community stakeholders, government agencies, and business partners.

• Collaborate regularly with Accounting, Ink, Steel, Graphic Arts, Human Resources, Legal, and other corporate departments to ensure successful execution of market and company initiatives.

• Recruit, develop, coach, and retain high-performing employees while promoting professional growth and succession planning.

• Establish performance expectations, monitor key performance indicators (KPIs), and hold team members accountable for results.

• Foster a positive, collaborative culture that promotes employee engagement, teamwork, and operational excellence.

• Maintain an active book of business and support key customer and landlord relationships.

• Represent Companies within the local market and industry community to strengthen brand presence and strategic partnerships.

• Travel throughout the assigned market and other company locations as business needs require.

• Perform other duties and responsibilities as assigned.