Hotel Night Auditor

The Night Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our property’s vision, mission, and core values. Responsibilities Address guest inquiries about hotel services, amenities, and local attractions, ensuring guest satisfaction. Handle reservations via phone, email, or in person, including individual and group bookings. Process payments, generate invoices, and reconcile transactions at the end of each shift. Welcome and assist guests with check‑ins, check‑outs, and room assignments, ensuring a positive first impression. Perform basic maintenance, housekeeping, or laundry tasks to address immediate guest needs. Qualifications Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. Physical ability to stand, walk, and lift up to 25 pounds as needed. Proven customer service experience with a strong guest‑focused mentality. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hospitality experience preferred but not required—applicants at all experience levels are welcome. Compensation $15.50 - $17 hourly #J-18808-Ljbffr Home2 Suites - Riverview