SAP Functional Analyst-Level 3-Service Management

Requisition Number: 226391 

Job Description

Cintas is seeking a SAP Functional Analyst-Level 3-Field Service Management who will be primarily responsible for implementing, configuring, and supporting SAP FSM to enable efficient planning, execution, and monitoring of field service operations. This role ensures seamless integration between SAP FSM and SAP S/4HANA Service, delivering an end‑to‑end digital field service experience from service process through execution, confirmation, and ability to translate dispatcher & operations needs into FSM solutions.

Key Responsibilities include but are not limited to:

• Implement, configure, and support SAP Field Service Management (FSM)
• Design and manage end‑to‑end field service processes, including:
• Service order execution
• Field technician dispatching and scheduling
• Mobile execution with SSAM
• Time, material, and expense capture
• Integrate SAP FSM with SAP S/4HANA Service Management via SAP CPI
• Collaborate with SAP S/4HANA teams to support:
• Service orders and confirmations
• Equipment and functional location data
• Support master data and transaction data synchronization between S/4HANA and FSM
• Execute testing cycles (unit, integration, UAT) and support go‑live activities
• Troubleshoot production issues and provide ongoing application support
• Prepare functional specifications and coordinate with technical teams
• Create documentation, user training materials, and support knowledge transfer
• Support continuous improvement initiatives and system enhancements

Skills/Qualifications

Required

• Bachelor’s degree (or foreign educational equivalent) or equivalent based on education and/or experience

• Minimum of 5 years of experience in SAP Field Service Management (FSM)
• Hands‑on experience integrating SAP FSM with SAP S/4HANA Service with SAP CPI

• Strong techno functional knowledge of SAP FSM components such as planning and dispatching, master data configuration, authorization and security, SAP FSM SDK and extension framework, Smart Forms and checklists, Business Rules and workflows.
• Experience working in integration with S/4HANA Service Management, Project Systems and Plant Maintenance via SAP CPI.

Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

•    Competitive Pay 
•    401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
•    Disability, Life and AD&D Insurance, 100% Company Paid
•    Paid Time Off and Holidays 
•    Skills Development, Training and Career Advancement Opportunities

Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. 

This job posting will remain open for at least five (5) days.

Job Category: Information Technology 
Organization: Corporate
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift