Technician I - Clean and Check

Job Description

Job Description

Who we Are

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live. We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.

At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. 

Position Summary

The HVAC Clean and Check Technician maintains the customer's equipment to ensure customer comfort and safety. The technician promotes products, contracts, and services to guarantee customer equipment maintenance and provide total home comfort for the customer. This individual will be responsible to work and drive safely at all times.

While our headquarters is in Naperville, this role is field-based, covering our Central IL territory , and requires regular travel to customer home locations.

Responsibilities Include But Are Not Limited To:

• Cleaning the customer's equipment to maintain the efficiency of the equipment and ensure total home comfort.
• Checking the equipment for any defects which need to be repaired or replaced for customer comfort and safety.
• Legibly and accurately complete company paperwork.
• The technician may shut off and/or refuse to turn on a customer's equipment if they identify a safety issue such as a cracked heat exchanger.
• Technician must provide their own hand tools including, but not limited to: wrenches, screwdrivers, pliers, inspection cameras, etc.
• Understands and comply with all safety policies.
• Clean the customer’s equipment to maintain the efficiency of the equipment and ensure total home comfort.
• Thoroughly understands and complies with the inventory policies and procedures of NHS. Accountable for use of inventory involving his/her work.
• Able to complete all tasks sent to him/her via FSA app including billing customers correctly, ordering parts and materials as needed for job completion and handling paperwork properly, timely and legibly.
• Must show a willingness to continue to learn and take additional training to develop proficiency in the field. This could include in-house training, manufacturers training (including after hours), videos and related articles.

We're Excited if This is You

Experience and Qualifications of the Role

• 1 year minimum HVAC experience preferred.

• Job may include but not limited to: Climbing; Extreme Hot or Cold (out of doors); Heavy Lifting; Loud Noise; Use of ladders to get to equipment; crawling to look for registers; going into crawl spaces and attics to locate access furnace.

• Safety awareness, overhead hazards, equipment operations, wearing PPE as required.

• Must be able to reach, bend extend and lift 50-60 lbs.

• Must not be afraid of heights.

Computer Skills Needed to Perform this Job

• Preferred ability to operate iPad.

Education

• High School diploma/GED required and HVAC certification OR years of skill/vocational HVAC training in lieu of certification.

Certificates, Licenses, Registrations

• Required: EPA Certification Type 1 and 2 or Universal OR years of skill/vocation HVAC training in lieu of certification.

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing.  The base pay range for this position is $19.41- $27.64 USD Hourly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Join our SUPER Team and Enjoy Amazing Benefits!

• Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Competencies

Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Approachability - Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.

Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.

Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.