Product Support Specialist - Tech Focused

Salary: $41,600 - 41,600 per year Requirements:

• High school diploma or equivalent
• Minimum one year of data entry experience
• At least one year of customer service experience
• Strong command of Microsoft Office Suite
• Excellent organizational abilities with keen attention to detail
• Capability to analyze financial data and perform calculations
• Effective problem-solving skills
• Proficient written and verbal communication abilities
• Fluent in English
• Dependable individual with a desire to positively impact the community in a collaborative environment
• Reliable transportation to and from the office, punctuality is essential
• Availability to work at least one Saturday per month if necessary
• Commitment to work 100% onsite
• Ability to remain seated for extended periods while engaging in desk work

• Learn, comprehend, and adhere to both Federal and State laws, along with Medicaid regulations and policies regarding public assistance programs
• Comply with all CAI and State security protocols
• Utilize available computer inquiry systems to secure necessary verifications
• Onboard new clients by administering an intake questionnaire to evaluate eligibility for Medicaid benefits
• Review applicants financial data and enter calculations into the eligibility system
• Conduct interviews with clients to gather general and sensitive information necessary for eligibility determination
• Collaborate with clients to securely obtain application documents through digital formats (PDF, JPEG, etc.)
• Record all case management details accurately in the eligibility system
• Participate in one-on-ones and staff meetings to remain updated on processes and procedures
• Take on additional case management responsibilities as needed

• Support
• Security
• Ada

More:

We are CAI, a global services firm with over 9,000 associates and annual revenue exceeding $1.3 billion. With over 40 years of expertise in merging talent and technology, we are committed to powering possibilities for our clients, colleagues, and communities. Being a privately held organization allows us to focus on doing what is right with tailored solutions that yield lasting results in both public and commercial sectors. We are also dedicated to promoting neurodiversity in the workplace. We are offering a full-time, onsite opportunity for a Product Support Specialist in Newark, DE, where you will play a crucial role in managing the data entry of Medicaid Renewal applications.

last updated 40 week of 2026