Retail Sales Support Associate

Retail Sales Support Associate

The Retail Sales Support Associate plays an integral role in the daily operations, client experience, and overall presentation of our boutique. This position supports sales, operations, content production, and other boutique activities to ensure efficient inventory management, exceptional hospitality, and a seamless guest experience.

The ideal candidate is organized, proactive, detail-oriented, and passionate about delivering an elevated retail experience. This role offers an opportunity to develop a strong foundation in luxury watch retail, boutique operations, and client relations, with a clear pathway toward a future Client Advisor position.

Sales Team Support

• Assist the sales team in preparing purchased watches for clients, including completing warranty documentation, gathering boxes and accompanying papers, and ensuring each purchase is presented to the highest standard.
• Help ensure all watch accessories, documentation, and presentation materials are accurate and complete prior to client handoff.
• Provide general sales floor support to help maintain an efficient and elevated client experience during high-volume periods.

Visual Merchandising and Boutique Presentation

• Maintain the presentation, cleanliness, and organization of all shop-in-shop locations, display cases, and designated merchandising areas.
• Execute visual merchandising updates as needed to maintain brand standards and an exceptional in-store presentation.
• Regularly inspect display areas to ensure watches and related materials are presented appropriately and the boutique remains clean, organized, and inviting.

Retail Operations and Inventory Support

• Support operations and content teams in coordinating product transfers between the boutique and warehouse.
• Request and facilitate routine product and supply transfers for the boutique through established internal channels.
• Assist with inventory handling, organization, and tracking to ensure accuracy and accountability.
• Support the efficient flow of products and materials between departments and locations.

Client Hospitality and Guest Experience

• Greet walk-in clients and provide a warm, professional first impression upon arrival.
• Deliver a high level of hospitality to every guest, anticipating needs and contributing to a welcoming, personalized boutique experience.
• Assist with beverage service and guest support during busy periods, particularly on weekends and during special events.
• Support the sales team in managing guest flow and maintaining service standards during periods of high traffic.

Repair Department Support

• Assist with repair intake, processing, documentation, and coordination.
• Help manage in-store repair pickups, ensuring orders are organized and ready for client collection.
• Coordinate with the appropriate team members to support timely communication, accurate recordkeeping, and a seamless repair experience.

Event Activations

• Serve as the on-site point of contact for vendors, brand representatives, and carriers making deliveries or pickups for events when the Events Director is not present.
• Coordinate post-event shipping (UPS/FedEx), including packing, labeling, tracking, and scheduling pickups as needed.
• Assist with furniture moves and physical setup and breakdown before and after events.

Cross Departmental Support

• Support the content and film crew during in-store video shoots, including helping prepare the space, coordinate product needs, and maintain an organized environment.
• Collaborate across departments to ensure daily operations and special projects run smoothly.

Growth and Development Opportunities

This position is designed to provide hands-on experience across multiple areas of luxury watch retail, with opportunities for professional development and increased responsibility.

Training and Career Progression

• Participate in ongoing corporate training and watch brand education, both on-site and off-site.
• Develop product knowledge, sales skills, and client engagement techniques with the goal of progressing into a Client Advisor role.
• Receive CRM training and learn strategies for developing and maintaining a personal book of business.
• Build an understanding of client relationship management, appointment-based selling, and long-term client development.

Designated Store Role Ownership

As the associate develops within the role, opportunities may include taking ownership of key boutique functions, such as:

• Appointment Management: Coordinating client appointments, maintaining schedules, and supporting appointment readiness.
• Training and Programming Management: Assisting with the coordination of internal training, brand education, and boutique programming.
• In-Store Pickup Management: Overseeing the organization, preparation, and coordination of client pickups.
• Additional Operational Ownership: Identifying opportunities to improve processes, strengthen cross-departmental communication, and enhance the overall boutique experience.

Qualifications and Requirements

• Education: A high school diploma and 2-4 years of boutique or luxury retail sales or retail operations experience.
• Organization and Attention to Detail: Strong organizational skills and a high level of accuracy when handling inventory, documentation, transfers, and client purchases.
• Technology Proficiency: Experience using Google Workspace, particularly Google Sheets, Docs, and Drive, for communication, recordkeeping, and operational coordination.
• Multitasking and Time Management: Ability to prioritize competing responsibilities and remain composed and effective in a fast-paced, high-volume retail environment.
• Availability: Must be available to work weekends and provide support during boutique events and other scheduled business needs.
• Self-Starter Mentality: Demonstrates initiative, anticipates needs, and takes proactive steps to complete tasks without constant direction.
• Coachability: Open to feedback, eager to learn, and committed to continuous personal and professional development.
• Accountability and Ownership: Takes responsibility for assigned duties, follows through on commitments, and maintains consistent standards of execution.
• Communication and Teamwork: Communicates clearly and professionally while collaborating effectively with sales, operations, content, repair, and management teams.
• Professionalism and Hospitality: Maintains a polished, service-oriented approach and understands the importance of discretion, presentation, and attention to the client experience.

What Success Looks Like

Success in this role means becoming a dependable and proactive member of the boutique team who helps maintain operational excellence, supports sales productivity, and consistently contributes to an exceptional client experience. The ideal associate takes pride in the details, anticipates the needs of the team, and demonstrates the initiative and professionalism necessary to grow into greater responsibility within the organization.

This is an opportunity for an ambitious individual to build a career in luxury watch retail while developing the operational expertise, product knowledge, and client-facing skills needed for long-term growth.

As a rapidly growing brand, we are always looking for smart and driven individuals to join our expanding team! Teddy Baldassarre is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.