NCR Aloha POS Support Specialist (L2 Support Engineer)/ Retail Retalix Solution Specialist

Phoenix Business, Inc

Job Description
Job Description
Role- Client Aloha POS Support Specialist (L2 Support Engineer)/ Retail Retalix Solution Specialist
Location- Westlake, Ohio
Role Summary
The Client Aloha POS Support Specialist is responsible for providing Level 2 technical support for Client Aloha Point of Sale (POS) solutions across Quick Service Restaurants (QSR), Full-Service Restaurants (FSR), and retail locations. The individual will ensure business continuity by maintaining POS availability, resolving incidents, supporting restaurant technology platforms, and coordinating with vendors and stakeholders.
Key Responsibilities
POS Application Support
Support Client Aloha POS software, terminals, and restaurant technology platforms.
Troubleshoot order processing, pricing, promotions, discounts, and transaction failures.
Support End-of-Day (EOD) processing and sales reporting issues.
Resolve menu configuration, item availability, and store setup issues.
Restaurant Technology Support
Support BOH (Back of House), KDS (Kitchen Display Systems), kiosks, payment devices, and peripheral equipment.
Diagnose interface issues between Aloha POS and payment processors.
Monitor restaurant systems for availability and performance.
Support restaurant technology upgrades, rollouts, and lifecycle management activities
Technical Skills
Client Aloha POS Administration and Support
Restaurant Technology Platforms
POS Hardware & Peripheral Devices
Kitchen Display Systems (KDS)
Payment Processing Integration

Vacancy posted 2 days ago

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