Bell Attendant

The Bell Attendant is responsible for providing a warm and professional 4-Star/4-Diamond welcome to all guests upon arrival. This role includes escorting guests to their rooms with luggage, explaining resort amenities, and ensuring guests are familiar with the features of their accommodations. Bell Attendants contribute to a positive and memorable guest experience by delivering prompt and courteous service throughout the guest’s stay.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greets and welcomes guests to the resort with professionalism and enthusiasm. Delivers 4-Star/4-Diamond service to every guest, ensuring a warm and engaging first impression. Assists with luggage handling, including transporting luggage to guest rooms with or without a luggage cart. Escorts guests to their rooms, providing information on hotel services, amenities, and room features. Retrieves guests’ luggage upon departure and ensures it is delivered to the lobby and placed in the guest's vehicle. Picks up items for laundry or valet service as requested. Maintains accurate records of bell service calls and guest assistance requests. Performs other job-related duties as assigned to support guest satisfaction and department operations.

SUPERVISORY RESPONSIBILITIES

This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

QUALIFICATIONS

Excellent interpersonal and communication skills, in person and by telephone. Computer-literate; experience with LMS preferred. Demonstrates discretion, professionalism, and a high level of guest service commitment. Ability to act as a knowledgeable resource and sales representative for the property’s amenities and services. Experience in California hotel room sales preferred. Strong ethical standards and ability to work well with diverse teams and guests. Maintains strict confidentiality of guest and business information.

EDUCATION AND/OR EXPERIENCE

High School Diploma or GED preferred. Additional coursework in hospitality, tourism, or customer service is a plus. Minimum of 6 months to 1 year of experience in a guest services, bell desk, or valet support role preferred. Proven ability to assist guests with luggage, provide property information, and deliver exceptional service. Strong interpersonal and communication skills with a professional, courteous demeanor. Ability to operate luggage carts, stand for extended periods, and lift/move heavy items safely. Familiarity with hotel/resort operations and guest amenities is preferred. Prior experience in a casino, resort, or high-volume hospitality environment is a plus.

LICENSES, CERTIFICATES, REGISTRATIONS

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Communication Skills: Must be able to communicate clearly, courteously, and professionally with guests, front desk staff, valet, and other hotel departments; responsible for greeting guests, assisting with luggage, providing directions, and delivering a high standard of guest service. Lifting and Carrying: Frequently lifts and carries luggage, personal items, and packages weighing up to 75 pounds; may also push or pull loaded bell carts over long distances and across various surfaces. Manual Dexterity: Regularly uses hands and fingers to handle guest belongings, operate bell carts, radios, and door mechanisms. Mobility: Continuously moves throughout the hotel lobby, guestroom hallways, loading areas, and property entrances; requires walking, standing, bending, lifting, pushing, and pulling for extended periods. Stationary Work: Rarely remains seated; duties are actively performed while assisting guests throughout the property. Tool Operation: Regular use of bell carts, handheld radios, luggage trolleys, and room entry systems; must maintain proper use and care of all service equipment. Visual Acuity: Requires near and far vision to identify guests, read room numbers, navigate property layouts, and safely handle guest belongings. Working Conditions: Routinely works in both indoor and outdoor environments with exposure to varying temperatures, weather conditions, and guest traffic. Regular exposure to a smoking environment while transitioning through casino or public areas.

WORK ENVIRONMENT

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

WORKING HOURS

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends. EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin. We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Morongo Casino Resort & Spa