Retail Sales Ambassador - Intimates, Queens Center - Full Time

Be part of an amazing story. Macy's is more than just a store. We’ve been part of memorable moments and milestones for countless customers and colleagues for over 160 years. Job Overview As an Ambassador you are an exceptional colleague who drives sales through connecting with customers and sharing vendor product knowledge to upsell and suggest additional items. You will drive sales by cultivating a repeat clientele and serving as the expert for the vendor/brand/area you represent. You will regularly communicate specific customer needs and shopping patterns to your leadership team and the vendor community and execute strategic merchandising initiatives for the vendor/brand/area. Full‑time colleagues are scheduled to work 30 or more hours per week, while part‑time colleagues are scheduled 12–24 hours per week. Hours depend on business needs and colleague availability. What We Can Offer You We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage, a 401(k) match, paid time off, and eight paid holidays. Grow your career with continuous learning and leadership development. Merchandise discounts Performance‑based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice What You Will Do Provide an exceptional customer experience by ensuring the customer is always the priority Greet customers, make product recommendations, and upsell Serve as a liaison between designated vendors, personal stylists, and the store leadership team Ensure sales floor is neat, clean, and properly signed for sales and markdowns Create and implement best practices to drive sales, turnover, and gross margin above company average Build brand‑specific clientele to support local marketing Execute vendor and non‑vendor events to increase sales Actively plan, organize, and lead customer‑facing vendor‑sponsored events in partnership with the vendor community, ensuring sales and participation goals are met Be proficient in Macy's point‑of‑sale systems and company devices to wrap up sales in a warm celebratory fashion Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Who You Are Demonstrate ability to build relationships and convert customers into clients Have an energetic and positive attitude Possess vision and creativity Be a self‑starter, able to work independently and as part of a team; must have excellent time‑management skills Can effectively communicate and present information to customers, peers, and all levels of management Excellent verbal and written communication and interpersonal skills, with the ability to work collaboratively across departments Comfortable with the use of computers, mobile devices, and frequent use of radio‑frequency equipment Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality Minimum one year previous selling or retail experience required Essential Physical Requirements You Will Perform Prolonged periods (at least two consecutive hours) of standing/walking around the store or department Frequent use of computers and handheld electronic equipment Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders, and color vision Lifting and moving items weighing up to 30 lbs About Us: This is a great time to join Macy's! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. Benefits include 401(k), medical, vision, dental, life, disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com. #J-18808-Ljbffr Macy's