Manager, Solution Sales, Service Collection (San Francisco)

Overview

Senior Manager, Solution Sales Executive — Service Collection (M60)Working at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.OverviewAt Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. Our Enterprise Solution Sales team builds and implements effective sales strategies, driving adoption of key products and services among our largest customers.We are hiring a Senior Manager, Solution Sales Executive to lead a team of experienced Solution Sales Executives focused on our Service Collection — Jira Service Management (JSM), Opsgenie, Statuspage, and related integrations that drive service excellence, incident management, and operational efficiency across Enterprise and Strategic accounts.

Responsibilities

In This Role, You Will:Lead and develop a team of experienced enterprise solution sellers, exceeding quarterly and annual bookings and OKR targetsExecute strategic business plans that drive Land & Expand motions for JSM across Enterprise and Strategic customer segmentsOwn recruiting, coaching, and performance management of Service Collection SSEs — building a high-performing, accountable teamEstablish team objectives, policies, and KR plans and manage allocated resourcesHandle advanced negotiations at the customer and partner levelBuild and promote strong, long-lasting customer relationships — networking with critical customers and leveraging deep understanding of their unique perspectivesDistill and define customer-centric strategies for the team, considering department and company objectivesPartner cross-functionally with Account Executives, Solution Engineers, Channel & Alliances, Advisory Services, Product, and Marketing to optimize the Service Collection GTM motionPresent sales, revenue, and expense reports with realistic forecasts to senior leadershipAct as a voice of the field — capturing and synthesizing customer and competitive feedback to shape the JSM product roadmap

Qualifications

15+ years of enterprise sales experience in cloud-based software/solutions, with deep expertise in ITSM/ESM/Service Management (ServiceNow, BMC, Ivanti, Freshworks, or similar)6+ years as a sales manager, with proven experience consistently meeting or exceeding targetsDemonstrated ability to lead complex, multi-threaded Enterprise deals and coach teams through major obstaclesExperience displacing legacy ITSM vendors with modern cloud solutionsStrong executive presence — ability to build and leverage CIO/CTO/VP IT relationshipsExperience working in a matrixed, overlay sales model alongside Account Executives and Channel PartnersStrong collaboration skills — thrives in a team-selling environmentBS/MS degree in business, IT, or a related field (preferred)CompensationAt Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:Zone A; 238K- 279KZone B: 215K- 252KZone C: 198K- 232Khis role may also be eligible for benefits, bonuses, commissions, and equity.Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.Benefits & PerksAtlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.About AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit go.atlassian.com/crh.In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.Job SummaryCategory: Sales