Server Assistant

Server Assistant

We are looking for a Server Assistant to join the Coppin's team inside the beautiful Hotel Covington. Hotel Covington embodies the transformation of a celebrated, century-old downtown building into a modern luxury hotel. As the first of its genre in the market, Hotel Covington appeals to business and leisure travelers accustomed to upscale hotels in primary markets seeking an authentic and locally influenced experience. The hotel draws inspiration from the local culture and cultivates a following through a sense of civic pride and exciting food & beverage along with our addition, North by Hotel Covington. Hotel Covington pulls inspiration from its northern and southern sister cities, but a cohesive mix of styles ultimately lends individuality. A story told through regional and local sourcing, and will become the pulse of Covington and beyond: unique yet comfortable, casual yet refined, and timeless yet evolving.

Job Requirements

• Deliver exceptional service consistently
• Follow service guidelines
• Clean, set and re-set tables continuously, assuming responsibility for station, tables and side duties.
• Serve water, bread and coffee
• Stack trays properly for efficient unloading for stewarding and ensure proper safety standards at all times.
• Perform set up duties as requested to include side stations, storage areas and food staging area.
• Fold napkins for meal period to maintain an adequate supply.
• Help out in all other food and beverage departments when needed
• Answer telephone promptly and properly being polite, courteous and friendly
• Offer guests an enjoyable, expertly served beverage/dining experience conforming to guidelines of excellence for quality, professionalism and friendliness
• Anticipate and service of guest's needs
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Be familiar with the menus, including preparation, ingredients and description
• Be familiar with the wine list and in wine and beverage service including stemware used
• Complete opening and closing side work as assigned and have all tables set according to standard
• Present menus and explanations for all menu items as well as specials of the day
• Utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings
• Carry trays, bus and reset tables with linen, china, glass and silver
• Ascertain a guest's satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolved
• Recognize and address potential intoxicated, disruptive or undesirable guests
• Stock linen, china, silver and glassware for service
• Ensure all silver equipment is in good condition and polished
• Install buffets and brunch tables as well as set-up of food items and displays
• Maintain and retrieve all food items from the kitchen and attractively and safely transport them to an outlet
• Work closely and communicate with the kitchen associates
• Assist in table side service
• Serve any dishes to guests while explaining the contents and preparation
• Properly clear and crumb tables according
• Offer coffee or tea and serve any requested
• Breakdown any buffets, displays or side stations when needed
• Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture
• Recognize regular guests and to greet them by their name
• Make the guest feel comfortable and at ease in his/her room (Room Service)
• Keep accurate control of guest checks, credit vouchers, currency and posting procedures
• Record all guest charges, gratuities and cash transactions accurately
• Set up orders on trays and tables and transport them to guest floors and rooms.
• Remove trays and tables from guest rooms and corridors
• Handle "Do Not Disturb" rooms (ie. guest does not answer)
• Conduct oneself in a professional manner at all times to reflect the hotel high standards
• Maintain a good working relationship with other associates
• Respond properly in any hotel emergency or safety situation
• Move chairs and tables

Additional Requirements

• Good reading, writing and oral proficiency in the English language
• Must have a high school education or equivalent experience
• Minimum of 2 years of food and beverage experience
• Able to work alone without direct supervision
• Demonstrate high degree of drive and determination
• Constantly recommend service and product improvement to better the operation
• Keep the work area clean and tidy at all times
• Attend all required meetings
• Follow proper payroll and uniform procedures
• Properly handle and report associate and guest accidents
• Maintain complete knowledge of and comply with all hotel and departmental polices/service procedures/standards
• Assist with responsibilities and duties in other departments and as assigned by management
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel

Teamwork

• Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate
• Partake in a positive work ethic and surrounding environment

Work Environment

• Standard restaurant setting
• Standard kitchen setting
• Standard banquet setting
• Standard room service setting
• Professional, passionate and positive work environment

Physical Demands

• Continuous standing and walking
• Negotiating wet tile floor and steps
• Fine motor coordination is needed to pour beverages, decorate cocktails and folding napkins

Forces

• Trays weigh 30lb.
• Carts: 250 lbs. (12-20 lbs. of push/pull force required)
• Hot box: 20 lbs.
• Banquet Tables
• Banquet Chairs
• Repetitions
• Standing and walking is continuous for 4-5 hours at a time
• Lifting and carrying 30 lb. tray, crate or box is occasional
• Negotiating varied floor surfaces is continuous
• Carrying over shoulder is occasional
• Hand and elbow movements for polishing glassware, silver, setting up tables, shacking, pouring and mixing drinks
• Pushing Room Service cart continuous
• Lifting and carry hot boxes continuous
• Rolling and/or carry Banquet tables continuous
• Carrying stackable banquet chairs by loading the cart continuous

Sensory

• Excellent sight and balance needed for negotiating varied floor surfaces
• Handling lighted candles, and handling hot fluids (coffee and tea)
• Excellent speech and hearing to interact with guests
• Excellent sight for completion of paperwork
• Must be able to work in extreme temperatures like freezers (-10 degrees F) and kitchens (+110 degrees F), possible for one hour or more

Hotel Covington does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Hotel Covington is a smoke-free, drug-free facility, and equal opportunity employer.