Front Desk Medical Receptionist

Job Description

Job Description

About the Role:

Kendall Eye Institute Inc is looking for a friendly and organized Front Desk Medical Receptionist to be the welcoming face of our practice in Miami, FL. This is a fantastic opportunity to join a dedicated healthcare team where your professionalism and patient-focused attitude will make a real difference every day.

Responsibilities:

• Greet and check in patients in a warm, professional manner upon arrival
• Schedule, confirm, and manage patient appointments using medical scheduling software
• Answer and direct incoming phone calls, responding to patient inquiries promptly
• Verify patient insurance eligibility and collect co-pays at time of service
• Maintain and update accurate patient records and demographics in the EMR system
• Coordinate referrals, authorizations, and communication between patients and clinical staff
• Ensure the front desk and waiting area remain organized and presentable at all times

Requirements:

• 1+ year of experience as a medical receptionist or in a healthcare front office setting
• Familiarity with medical insurance verification and billing processes
• Proficiency with EMR/EHR systems and general office software
• Strong communication and interpersonal skills with a patient-first attitude
• Ability to multitask and stay organized in a fast-paced clinical environment
• Bilingual in English and Spanish preferred (Miami area)
• High school diploma or equivalent required; medical office certification a plus

About Us:

Kendall Eye Institute Inc is a trusted ophthalmology practice serving the Miami, FL community with a commitment to exceptional eye care and patient satisfaction. Our patients choose us for our expertise, compassionate service, and state-of-the-art treatments. Our team members thrive in a supportive, professional environment where quality care and teamwork are at the heart of everything we do.