Night Manager

Night Manager – Four Seasons Hotel One Dalton Street, Boston The Night Manager oversees hotel operations during the overnight shift, leading the Front Desk team, supporting all departments, and ensuring exceptional guest service, safety, and operational excellence in line with Four Seasons standards. Responsibilities Lead overnight hotel operations, ensuring exceptional guest experiences and adherence to Four Seasons standards. Supervise Front Desk activities, manage arrivals and departures, and oversee night audit and billing processes. Respond to guest requests, concerns, and emergencies with professionalism, efficiency, and a service‑focused approach. Partner with all hotel departments to maintain seamless operations, safety, security, and guest satisfaction. Support overnight staff, coordinate special requests, and provide leadership to up to 3 direct reports and 20 indirect team members during the overnight shift. Qualifications College degree preferred. 2–3 years of luxury hotel experience in an operational supervisory role. Experience with Front Office PMS systems and hotel operations. Strong leadership, communication, and problem‑solving skills. Ability to read, write, and communicate effectively in English. Availability to work overnight shifts, weekends, and holidays. Must have legal authorization to work in the United States; visa sponsorship not available. What We Offer Opportunity to shape a high‑impact learning culture. Career growth within a globally recognized luxury brand. Competitive benefits and a people‑first workplace. Meaningful work that influences both employee and guest experience. Benefits Salary Range: $75,000 – $86,994. Zero‑cost Medical, Dental, and Vision Insurance for you and your eligible dependents after 30 days. Complimentary Life insurance. Matched 401(k) Retirement Plan after 1 year. Complimentary and discounted Employee Travel program after 6 months. Complimentary daily Employee Meals. Discounted Parking and Public Transportation. Complimentary Laundry. Robust Time Off Plan: Paid Time Off, Holidays, Personal Days, Floating Holidays. Equal Opportunity Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. The EEOC is The Law Information poster is available at Under Massachusetts law, an employer may not require or demand a lie detector test as a condition of employment. #J-18808-Ljbffr