General Manager

Description

Umami Riot is a chef-driven hospitality collective founded by James Beard Award-winning chefs Tim and Nancy Cushman. Our portfolio includes some of Boston’s most acclaimed and culturally defining restaurants, including o ya, Hojoko, Bianca, gogo ya, Ms. Cluck’s, and The Charles Tavern — each built with a distinct point of view and a shared commitment to craft, creativity, and human connection.

We believe hospitality is an art form. We create restaurants that are expressive, immersive, and deeply guest-focused, where food, music, design, energy, and service come together to create experiences people genuinely feel.

We don’t build replicas. We build worlds.

Whether in fine dining, neighborhood restaurants, high-energy taverns, or fast-casual concepts, our goal is the same: create places people want to return to, and teams people want to grow with.

We’re looking for a General Manager who wants more than just running one restaurant. This is a brand-level leadership role for someone who thrives in fast-moving environments, leads from the floor, develops teams, and understands how to create consistency without losing personality.

If you want adrenaline, growth, high standards, and the opportunity to help shape the future of a hospitality group — read on.

THE GIG (AKA WHAT YOU’LL ACTUALLY BE DOING)

• Serve as an operational leader across the Umami Riot brand, helping drive consistency, culture, service standards, and execution across concepts
• Lead visibly and confidently from the floor — supporting teams, guiding service, and setting the tone in real time
• Partner with culinary and leadership teams to ensure hospitality, operations, and guest experience stay aligned
• Develop managers and hourly teams through coaching, accountability, feedback, and mentorship
• Step into multiple environments and adapt quickly while protecting the identity and standards of each concept
• Help drive operational excellence across labor, inventory, financial performance, cleanliness, compliance, and service execution
• Support openings, transitions, events, training initiatives, and evolving operational needs across the group
• Act as a connector between FOH and HOH teams, creating alignment, communication, and strong team culture

THIS ROLE IS A GREAT FIT IF…

• You’re a strong operator who can lead both people and performance
• You know how to balance hospitality and accountability, warmth and structure
• You’re energized by busy dining rooms, fast decisions, and high standards
• You lead with presence, emotional intelligence, and calm under pressure
• You can coach leaders, build trust quickly, and create consistency without becoming overly corporate
• You thrive in environments where no two days look exactly the same
• You genuinely love restaurants, hospitality, and the energy of service

Requirements

LET’S SET EXPECTATIONS (IN A GOOD WAY)

This is not a sit-behind-the-desk management role.

Our restaurants are high energy, highly detailed, and deeply guest focused. The pace is constant, the standards are high, and leadership presence matters. You’ll spend your time in the restaurants — moving through dining rooms, supporting teams, reading the room, solving problems, and helping create exceptional experiences for both guests and staff.

The role requires nights, weekends, holidays, and flexibility based on business needs.

COMPENSATION & PERKS

• Salary range: $90,000–$100,000 annually
• $2,000 sign-on bonus ($1,000 paid at 90 days and $1,000 paid at 6 months)
• Dining discounts across all Umami Riot locations
• Real growth opportunities within a growing hospitality group
• A culture rooted in respect, creativity, craftsmanship, and care
• Leadership teams that value ideas, collaboration, and people who genuinely want to make things better

EOE